LumberJocks

Klockit....Who has used them?

  • Advertise with us

« back to Power Tools, Hardware and Accessories forum

Forum topic by MedicKen posted 11-23-2009 06:23 PM 1330 views 0 times favorited 11 replies Add to Favorites Watch
View MedicKen's profile

MedicKen

1610 posts in 2922 days


11-23-2009 06:23 PM

I placed an online order with Klockit 10 days ago and still havent received it. I was wondering if others here have ordered from them and did you experience any problems or delays in receiving the order? I attempted to call customer service and was placed on terminal hold, 20 minutes and I finally gave up. I have also sent an email and have yet to get a response. I also signed up for the automatic shipping updates from the USPS and they have no record of the tracking number. Is this normal practice for Klockit or a fluke?

-- My job is to give my kids things to discuss with their therapist....medic20447@gmail.com


11 replies so far

View pashley's profile

pashley

1035 posts in 3177 days


#1 posted 11-23-2009 06:31 PM

I’ve always had good luck with them. Usually, once they ship your stuff, they’ll give you a USPS tracking number…which only tells you when it got to your local post office, and when it will be delivered. They do sent by first class – I would have thought you’d have it by now.

If you called this morning, it’s Monday, and I’m sure they are busy. Try again this afternoon.

-- Have a blessed day! http://newmissionworkshop.com

View depictureboy's profile

depictureboy

420 posts in 3102 days


#2 posted 11-23-2009 06:49 PM

i think i read somewhere that some of their items were recently featured in one of the magazines…so they could be under heavy pressure for stock right now. I know for instance that the red self adhesive tape measure was recently featured in shopnotes and now rockler has them oversold until june…..

-- If you can't build it, code it. If you can't code it, build it. But always ALWAYS take a picture.

View GMman's profile

GMman

3902 posts in 3157 days


#3 posted 11-23-2009 06:51 PM

I’ve always had good luck with them,10 days is a short time .

View Bothus's profile

Bothus

439 posts in 2636 days


#4 posted 11-23-2009 06:52 PM

I used them when I built the GFC and had no problems at all.

I bought two sets of everything because my buddy was building one too. I was impressed because after several months I realized I had ordered the wrong pendulums but when I called them they took them back with no restocking fee and sent me the correct parts right away.

Bothus

P.S. So, what type of clock are you building?

-- Jerry Boshear, Professional Kitchen Designer, amature woodworker.

View Bothus's profile

Bothus

439 posts in 2636 days


#5 posted 11-23-2009 06:56 PM

Gman, ”...10 days is a short time.” ??!

You’re not from L.A. are you?

Bothus

-- Jerry Boshear, Professional Kitchen Designer, amature woodworker.

View drfixit's profile

drfixit

318 posts in 2604 days


#6 posted 11-23-2009 07:04 PM

never had any problems, but my last order had one item backordered (a music box) but still recieved the rest of the order with in 5 days

-- I GIVE UP!!!! I've cut this @!&*!% board 3 times.... its still too short!

View lew's profile

lew

11334 posts in 3215 days


#7 posted 11-23-2009 09:10 PM

Call them and ask

How To Reach Us
Phone: 1-800-556-2548
Fax: 1-262-248-9899
Address: P.O. Box 636
N3211 County Road H
Lake Geneva, WI 53147 USA
Email: klockit@klockit.com

-- Lew- Time traveler. Purveyor of the Universe's finest custom rolling pins.

View knotscott's profile

knotscott

7207 posts in 2835 days


#8 posted 11-24-2009 02:59 AM

Klockit is generally well regarded, but I’ve always dealt with Clockparts.com usually better pricing, good selection, and great service.

-- Happiness is like wetting your pants...everyone can see it, but only you can feel the warmth....

View papadan's profile

papadan

1174 posts in 2828 days


#9 posted 11-24-2009 03:12 AM

“It’s beginning to look a lot like Christmas” They are unusually busy this time of year with people like us trying to make gifts. Add the Magazine article and they get slammed. They are a good company, just bad timing. LOL

-- Carpenter assembles with hands, Designer builds with brains, Artist creates with heart!

View thiel's profile

thiel

374 posts in 2752 days


#10 posted 11-24-2009 04:42 AM

I too have had good luck with Klockit. Probably just bad timing but a call couldn’t hurt!

-- Laziness minus Apathy equals Efficiency

View MedicKen's profile

MedicKen

1610 posts in 2922 days


#11 posted 11-24-2009 05:02 AM

I did call this morning and was on terminal hold. I waited approx 20 min and no one ever answered past the automated system. I sent an email immediately after the call and have yet to get a response. I guess I am spoiled with good customer service from some of the other companies I have dealt with.

-- My job is to give my kids things to discuss with their therapist....medic20447@gmail.com

Have your say...

You must be signed in to reply.

DISCLAIMER: Any posts on LJ are posted by individuals acting in their own right and do not necessarily reflect the views of LJ. LJ will not be held liable for the actions of any user.

Latest Projects | Latest Blog Entries | Latest Forum Topics

HomeRefurbers.com