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Forum topic by bonesbr549 posted 09-04-2015 09:41 PM 1298 views 0 times favorited 31 replies Add to Favorites Watch
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bonesbr549

1176 posts in 2528 days


09-04-2015 09:41 PM

I’ve posted request for information on systems at least 4 diff vendors of systems and not a single response. I may have to build my own not by choice, but if i ever want to actually have one.

-- Sooner or later Liberals run out of other people's money.


31 replies so far

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copcarcollector

254 posts in 1578 days


#1 posted 09-04-2015 09:53 PM

I did the same on the Camaster site and never got a reply.

I signed up for their emailing list and replied to one of those messages, the guy said he never saw my request, but immediately sent me the pricing. If you are looking at Camaster, send him a direct email at joey@camaster.com

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InstantSiv

259 posts in 1056 days


#2 posted 09-04-2015 11:02 PM

CNC routers are a new thing. Companies are small so they’re not going to have a customer service department dedicated to helping the public. Most are probably 1-5 employees for the smaller companies and less than 20 for the bigger ones. It’s not that they’re having a great time they’re busy as crap and are focused ondesigning and getting the machines built.

Try a phone. Better chance of getting heard.

View ForestGrl's profile

ForestGrl

445 posts in 547 days


#3 posted 09-04-2015 11:43 PM

Most of


CNC routers are a new thing. Companies are small so they re not going to have a customer service department dedicated to helping the public. Most are probably 1-5 employees for the smaller companies and less than 20 for the bigger ones. It s not that they re having a great time they re busy as crap and are focused on designing and getting the machines built.

Try a phone. Better chance of getting heard.

- InstantSiv

Amen, +1, whatever, you hit the nail on the head. They probably get dozens of emails every day. IMHO, we have to forgive them for not replying, and make the phone call if we’re serious. Much as I like to use the ‘net when ordering mundane things (Amazon, Lee Valley,PSI, etc.), a P2P conversation feels good sometimes, especially when it involves a big machine from a company I’ll want a relationship with (=warranty support). ;-)

-- My mother said that anyone learning to cook needed a large dog to eat the mistakes. As a sculptor of wood I have always tried to keep a fireplace. (Norman Ridenour)

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bonesbr549

1176 posts in 2528 days


#4 posted 09-05-2015 02:45 PM

I hear ya, and pateintce is a virtue. I’ve given quite a bit (weeks) and no responses. My only concerns are when companies don’t respond on the front end, how is it on the back end. Thanks for the direct email, for Camaster. They are at the top of my list. I looked at shopbot, and Laguna. I may just go old school and call :)

-- Sooner or later Liberals run out of other people's money.

View oldnovice's profile

oldnovice

5721 posts in 2828 days


#5 posted 09-09-2015 03:49 PM

esbr549, don’t give up!

I have a Shopbot Buddy, love it and customer response has been great. They also have a lot of tutorials available to help to learn the CNC way.

Try this email for Shopbot!

dianne@shopbottools.com

Another place to help in the decision making process is the CNC Zone where there are all types of machines, comments, reviews, and users of many backgrounds.

-- "I never met a board I didn't like!"

View Underdog's profile

Underdog

899 posts in 1496 days


#6 posted 09-09-2015 04:15 PM

I’m sorry to say so, but CNC routers are NOT a new thing…
I’ve been working with them for the past 13 years, and they’ve been around longer than that.
Here's a brief history of CNC machines.

-- "woodworker with an asterisk"

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Underdog

899 posts in 1496 days


#7 posted 09-09-2015 04:18 PM

Oh. And if you’re interested in buying a CNC router, do pick up the phone and dial them up. I’ve found that posting a request for information on ANY website of ANY kind, results in VERY FEW replies. People commonly put up their web pages, and don’t monitor the email accounts linked on their websites.

-- "woodworker with an asterisk"

View InstantSiv's profile

InstantSiv

259 posts in 1056 days


#8 posted 09-09-2015 04:28 PM



I m sorry to say so, but CNC routers are NOT a new thing…
I ve been working with them for the past 13 years, and they ve been around longer than that.
Here s a brief history of CNC machines.

- Underdog

I ment new to the consumer world. :)

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Underdog

899 posts in 1496 days


#9 posted 09-09-2015 05:09 PM

The Carvewright machine was one of the first consumer CNC machines on the market. And LHR, the company that built the Carvewright, started in 2001, and launched the CarveWright product in 2006.

-- "woodworker with an asterisk"

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Underdog

899 posts in 1496 days


#10 posted 09-09-2015 05:13 PM

And Shopbot, the ubiquitous machine for consumers and business people alike, started back in 1996…

-- "woodworker with an asterisk"

View bonesbr549's profile

bonesbr549

1176 posts in 2528 days


#11 posted 09-09-2015 05:25 PM



The Carvewright machine was one of the first consumer CNC machines on the market. And LHR, the company that built the Carvewright, started in 2001, and launched the CarveWright product in 2006.

- Underdog

Thanks. The carveright is too small a footprint

-- Sooner or later Liberals run out of other people's money.

View bonesbr549's profile

bonesbr549

1176 posts in 2528 days


#12 posted 09-09-2015 05:25 PM



And Shopbot, the ubiquitous machine for consumers and business people alike, started back in 1996…

- Underdog

I’ve considered them as well. I even saw one at the Martin Guitar factory tour here in PA.

-- Sooner or later Liberals run out of other people's money.

View bonesbr549's profile

bonesbr549

1176 posts in 2528 days


#13 posted 09-09-2015 05:27 PM



And Shopbot, the ubiquitous machine for consumers and business people alike, started back in 1996…

- Underdog

I’ve considered them as well. I even saw one at the Martin Guitar factory tour here in PA.

-- Sooner or later Liberals run out of other people's money.

View Underdog's profile

Underdog

899 posts in 1496 days


#14 posted 09-09-2015 05:32 PM

The Carvewright is a unique machine. The “footprint” may be small, but the X axis is as long as you want it to be since the drive is a set of belts… I’ve heard of guys making 10’ long projects with one, and a set of roller beds. It’s Y limit is the 14-1/4” width, and Z limit has increased from .9” to 2” with the newer software. If you want the project to be wider than that 14-1/2” then you’ll have to “slice” it in pieces, and biscuit join it together.
I’m not saying you should buy one, I’m just saying not to dismiss it out of hand. It is, probably like all of those machines that size, a bit on the fiddly side. If you want rock solid performance, from a consumer priced machine, buy the Cammaster with ATC.

-- "woodworker with an asterisk"

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JAAune

1635 posts in 1777 days


#15 posted 09-09-2015 05:44 PM

Camaster never replied to my phone call but FMT and Shop Sabre both did. I was also able to make contact with a CR Onsrud rep but that company discontinued its line of entry-level machines so they aren’t a viable option for me anymore.

-- See my work at http://remmertstudios.com and http://altaredesign.com

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