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Great customer service at Lee Valley!!

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Forum topic by Mark Shymanski posted 1726 days ago 785 views 0 times favorited 2 replies Add to Favorites Watch
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Mark Shymanski

4996 posts in 2317 days


1726 days ago

Topic tags/keywords: customer service lee valley

Once again I am impressed with Lee Valley.

I purchased 7 pairs of 18 inch full extension slides for the never ending bathroom renovation I am currently enduring and just today finally had a chance to start setting the drawer slides in…. and they were toooooo long. Apparently Jen’s idiot husband didn’t properly measure how big the cabinets were. Any way I ‘phone Lee Valley and not only is it okay to return the slides (purchased in July) but the helpful person helped me select the correct slides! I really like dealing with LV!

-- "Checking for square? What madness is this! The cabinet is square because I will it to be so!" Jeremy Greiner LJ Topic#20953 2011 Feb 2


2 replies so far

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SnowyRiver

51451 posts in 2085 days


#1 posted 1726 days ago

I like them too. I have had great luck with Lee Valley.

-- Wayne - Plymouth MN

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ondablade

105 posts in 1803 days


#2 posted 1726 days ago

A fabulous bunch over several transactions at this stage for me. And very competitively priced too.

I ordered their new 1/4 in wide shoulder plane and SS marking gauge a few weeks ago via the website, and accidentally forgot to go for the combination deal they have going.

They were straight back to say they had re-entered the order and applied the deal…

I’ve meanwhile been trying to get an order for $3,000 worth of (albeit very well priced – otherwise i’d have gone elsewhere) Bessey clamps tied down with another well known supplier of woodworking gear for the past month and a half.

They are good guys judging by their own products, but for some reason it’s been like pulling hen’s teeth. After weeks of delays, silences, cryptic or grumpy replies to parts of e-mails and not to others we’re finally where they have ordered them. So two weeks more to shipping.

I have to say though that most businesses in the US in this field provide a fantastic level of service…..

Remarkable…

ian

-- Late awakener....

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