|Forum topic by jeffswildwood||posted 08-20-2015 01:11 PM||575 views||0 times favorited||6 replies|
08-20-2015 01:11 PM
I have an order for a flag case. I have made several and thought this one would be straight forward. I guess Mr. Murphy was helping me in the build. Customer stopped by with the flag and I got the measurements. Drew it out on poster board. I built it OK, stained out nicely and the lettering perfect. Contacted the customer and she stopped by with the flag for me to put in the case. The flag turned out to be thicker folded then the others I have done. Just did not fit. Well, I did some refolding, a little creative wedging (and cramming) and I did get it into the case. She was happy. I was not. An hour later she came back, the lettering board along the bottom broke. The plexiglass was very bowed out She asked if I could fix it. I said yes but I am not going to, I am going to start over and build a new one. This time, Mr. Murphy is not going to help.
The only good part to this is it was a free project. I did not charge for the work since it was for a veteran’s Son.
This is the second time this year I have made mistakes on an order. Like the first time, I will make it right. Even if I have to start over from scratch. I hope it keeps my reputation in good standing as someone who stand behind his work.
-- We all make mistakes, the trick is to fix it in a way thats says "I meant to do that".