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Well, I really messed this one up

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Forum topic by jeffswildwood posted 08-20-2015 01:11 PM 575 views 0 times favorited 6 replies Add to Favorites Watch
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jeffswildwood

1326 posts in 1439 days


08-20-2015 01:11 PM

I have an order for a flag case. I have made several and thought this one would be straight forward. I guess Mr. Murphy was helping me in the build. Customer stopped by with the flag and I got the measurements. Drew it out on poster board. I built it OK, stained out nicely and the lettering perfect. Contacted the customer and she stopped by with the flag for me to put in the case. The flag turned out to be thicker folded then the others I have done. Just did not fit. Well, I did some refolding, a little creative wedging (and cramming) and I did get it into the case. She was happy. I was not. An hour later she came back, the lettering board along the bottom broke. The plexiglass was very bowed out She asked if I could fix it. I said yes but I am not going to, I am going to start over and build a new one. This time, Mr. Murphy is not going to help.

The only good part to this is it was a free project. I did not charge for the work since it was for a veteran’s Son.

This is the second time this year I have made mistakes on an order. Like the first time, I will make it right. Even if I have to start over from scratch. I hope it keeps my reputation in good standing as someone who stand behind his work.

-- We all make mistakes, the trick is to fix it in a way thats says "I meant to do that".


6 replies so far

View Vicki's profile

Vicki

1043 posts in 2806 days


#1 posted 08-20-2015 02:27 PM

Bummer, Jeff, but sadly it happens. I’d hire you with your good work ethics.

-- Vicki on the Eastern Shore of MD

View CharlieM1958's profile

CharlieM1958

16241 posts in 3680 days


#2 posted 08-20-2015 02:30 PM

Good for you, Jeff. Even when nice guys finish last, at least they can look at themselves in the mirror.

-- Charlie M. "Woodworking - patience = firewood"

View doubleDD's profile

doubleDD

5221 posts in 1505 days


#3 posted 08-20-2015 02:45 PM

Making right on what’s wrong is the thing to do. As an old work buddy once said, if there is a doubt in your mind, then it’s not right. Maybe next time put it in a press first and then pack it. ha ha

-- Dave, Downers Grove, Il. -------- When you run out of ideas, start building your dreams.

View Earlextech's profile

Earlextech

1159 posts in 2152 days


#4 posted 08-20-2015 02:45 PM

If you never make mistakes, you aren’t doing much at all. Good for you and your ethical nature. That same attitude kept me in business for 30 years!

-- Sam Hamory - The project is never finished until its "Finished"!

View jeffswildwood's profile

jeffswildwood

1326 posts in 1439 days


#5 posted 08-20-2015 03:07 PM

Sadly, it was my own fault, I left off one critical measurement during my initial measuring. This time she left the flag in my care so I can test fit and adjust as needed. Shame, it really did come out beautiful. But you can’t hit a home run if you never come up to bat. P.S. I fired Mr. Murphy, but I get the feeling he will be hiding in my shop waiting for just the right moment to reappear :) Dave, It was in so tight it felt like I used a press to get it in! haha

-- We all make mistakes, the trick is to fix it in a way thats says "I meant to do that".

View luv2learn's profile

luv2learn

2461 posts in 1764 days


#6 posted 08-20-2015 05:32 PM

People will honor you for standing behind your work Jeff. If you have only made two mistakes this year you are doing well.

-- Lee - Northern idaho~"If the women don't find you handsome, at least they ought to find you handy"~ Red Green

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