Have an issue with my Festool Domino XL. After having spent all that, figured I could ask the manufacturer about it, directly. I used Festool's US website to send a message on the 6th. Immediately got an automated response. Nothing since, from a human. Sent a second message last week on Friday afternoon. Again, immediate automated confirmation. Yet. nothing from a human, so far. The second message I sent on their international site, although they did have an option to choose which country. I of course chose the US, but the automated response was different than the US response.
I'm aware that they have their own forum, but again, I just wanted to go straight to the manufacturer. This is the most expensive tool I've purchased, and even for professionals, I think almost $1400 is not insignificant. And I also think being completely ignored is worse than the issue I had to begin with.
So aside from learning German, getting my passport, and visiting their HQ in-person, I guess I'll have to get on their forum and rely on some people who aren't being paid to help me with something that's supposed to have a 3-year warranty. Not the worst thing in the world, but not what I expected I'd have to do, given the image I had of Festool in my mind.
I'm aware that they have their own forum, but again, I just wanted to go straight to the manufacturer. This is the most expensive tool I've purchased, and even for professionals, I think almost $1400 is not insignificant. And I also think being completely ignored is worse than the issue I had to begin with.
So aside from learning German, getting my passport, and visiting their HQ in-person, I guess I'll have to get on their forum and rely on some people who aren't being paid to help me with something that's supposed to have a 3-year warranty. Not the worst thing in the world, but not what I expected I'd have to do, given the image I had of Festool in my mind.