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Forum topic by Crickett posted 07-10-2015 02:21 PM 743 views 0 times favorited 9 replies Add to Favorites Watch
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Crickett

117 posts in 946 days


07-10-2015 02:21 PM

I purchased a new cabinet saw from Baileigh a little over a year ago, and have been just thrilled with its performance. About 2 months ago, somone in my general area phoned into Baileigh about buying a new table saws, and rather than sending out pamphlets/videos/ speaking with their sales/tech department, Baileigh called me to see if I’d be ok with a random person coming to my shop to go over the saw and test it out. I told them – well sure if you give me some kickback or one hell of a discount off of my next purchased. NOTHING. So I declined. I’m glad I declined b/c the more I thought about a stranger in my shop, the more uncomfortable I got. I realize it’s hard for people to buy machines they’ve never put their hands on, but hey, Baileigh should’ve considered that in their business strategy rather than trying to exploit their customers for sales opportunities. Has this happened to anyone else???


9 replies so far

View Ghidrah's profile

Ghidrah

667 posts in 688 days


#1 posted 07-10-2015 03:57 PM

No thank you very much! Even if they intended to offer a perk I would have said no then hung up the phone before the offer could have been made. It only goes to show that big balls also come in stupid.

-- I meant to do that!

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Crickett

117 posts in 946 days


#2 posted 07-10-2015 04:16 PM

I was certainly taken aback by the call. If you have a good product it should speak for itself.

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Fish22

83 posts in 2579 days


#3 posted 07-10-2015 04:20 PM

I am not sure if I would have a problem with this depending on the item and company, such as Baileigh, Felder or Minimax. If I was looking at buying a high valued piece of equipment and someone local was available to give a solid demo or let me do a test drive, it might make me more comfortable in purchasing. Reviews on the internet only go so far and always have some bias. Maybe it is me but if a person is looking at this type of machinery then I would suspect they have some woodworking knowledge. If you are worried about them hurting your equipment or themselves in your shop, then objecting is a reasonable thing to do. I guess if said company provided my number and the perspective buyer and I talked I could give him a solid review and if I felt comfortable enough then maybe it could advance to a on site demo (he provides wood, I do all cuts/operations) or test drive.

-- Bryan, South River, NJ

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JADobson

682 posts in 1577 days


#4 posted 07-10-2015 04:21 PM

Never been a big fan of Baileigh since they refused to answer LJ’s questions about their products on a sponsored thread here a few years ago. Just completely ignored them.

-- James

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Crickett

117 posts in 946 days


#5 posted 07-10-2015 05:40 PM

JADobson – wow, I missed that thread but would be very interested to read it (can you link to it??) I think they made amazing machinery and people who are purchasing that level of quality machinery should presumably have considerable experience and knowledge. It just seems very offputting for them to ask their customers to open their homes/shops/sanctuaries to people they don’t know. Lots can go wrong and then who’s left on the hook?

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Daruc

459 posts in 599 days


#6 posted 07-10-2015 05:43 PM

I don’t think it would have been any big deal.
They weren’t only trying to make a sell, but were trying to accommodate a customer as well.
Knowing they have somewhat a relationship with you/lumberjocks they took a shot.
I would have just declined and not thought any more about it.
I don’t like strangers coming to my shop.

-- -

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JADobson

682 posts in 1577 days


#7 posted 07-10-2015 06:16 PM

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Crickett

117 posts in 946 days


#8 posted 07-10-2015 06:59 PM

That’s very interesting. You know, I spoke with that Shane on the phone a few times prior to buying my saw and that guy is a clown. With Baileigh wanting to emerge in the industry against the likes of kings like Powermatic & Laguna in the same machine class, why in the world would they want people on the front lines who have no experience with the tools, who don’t know the guts of the machines, or what sets them apart out their tainting their image. Their machines aren’t cheap so these people may be a big deterant for potential buyers. He’s a PR guy, someone who sits in forums and pretends to know about his products. It’s a shame b/c the people behind Baileigh (engineers, designers, etc) are all top-notch.

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Ghidrah

667 posts in 688 days


#9 posted 07-11-2015 03:00 AM

Accommodate a customer at one of your retail/service centers Woodworkers Warehouse and Western Tool & Supply never had a problem cranking up any of the shop or portable power tools at their stores.
What about local night school woodworking classes? HS, Tech/voc and CC. If you want to sell your product then you need to provide examples.

In general, manufactures have painted themselves into a virtual internet corner by dumping “Brick and Mortar” stores, they’ve eliminated local knowledgeable retail customer assistance for overseas “tech associates” with accents so think you can’t get anywhere with your problem, (planned or not it is an effective means to discourage complaints). To increase stock portfolios they’ve sold out to competitors and or closed all factories and sent them overseas. They’ve lowered the quality standards of once prestigious brand names products

-- I meant to do that!

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