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Forum topic by BurlyBob posted 06-25-2015 08:28 PM 1391 views 0 times favorited 21 replies Add to Favorites Watch
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BurlyBob

3652 posts in 1726 days


06-25-2015 08:28 PM

I just got off the phone with a very nice young lady at Whiteside. I’d been experiencing some problems with a Whiteside router bit and collet. I called and spoke with Todd who gave me a few suggestions and if they didn’t solve the problem to send the router bits and he’d rework them. That was 2 weeks ago. They arrived this morning. I was expecting a bill for the service work but there was none. I called Whiteside about this and any shipping charges. She confirmed that there were no charges. I thanked her and asked her to pass my thanks on to Todd for his work. This experience only confirms why I won’t buy a router bits but Whiteside. Ya gotta love made in the USA!!!!


21 replies so far

View CharlesNeil's profile

CharlesNeil

1610 posts in 3331 days


#1 posted 06-25-2015 08:51 PM

They are the best. no doubt and made in the USA.

View Julian's profile

Julian

1034 posts in 2151 days


#2 posted 06-25-2015 08:56 PM

I think I give Whiteside a try. Recently had a 3/8” up spiral Freud bit break while routing a elongate hole. No apparent reason why it broke. Contacted Freud via there website twice and still no response. Good bye Freud.
It’s all about good customer service.

-- Julian

View BoardCop's profile

BoardCop

187 posts in 981 days


#3 posted 06-25-2015 10:07 PM

One day these companies may learn customer service will get people to buy the product even at a bit more money. It’s all worth it. Made in the USA!

-- Angie, If dogs don't go to heaven, then when I die I want to go where they go!

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Rob

704 posts in 2531 days


#4 posted 06-25-2015 10:32 PM

What turned out to be the problem? You didn’t explicitly say it, but is it safe to assume it’s fixed?

-- Ask an expert or be the expert - http://woodworking.stackexchange.com

View longgone's profile

longgone

5688 posts in 2769 days


#5 posted 06-25-2015 10:55 PM

I’ve been using Whiteside bits for years and really like them. Top notch all the way.

View BurlyBob's profile

BurlyBob

3652 posts in 1726 days


#6 posted 06-26-2015 12:09 AM

Rob, I was trying to cut rabbeted half blind dovetails on my Leigh D4 jig. As I explained to Todd I’m certain that there was a fair amount of Pilot error with this problem. I was using a dovetail bit with an 8mm shank in an 8mm collet. The cutting depth was 3/8”. The router bit was moving out of the collet cutting progressively deeper. I followed all of Todd’s suggestions to no avail. What Todd did was rough/abrade the shank of the router bit. Just looking at it I’m thinking his work is going to solve the problem. I’ll know better in a few days. I’ve got a couple of small projects to get out of the way and a fishing trip with my Son on Saturday. I’ll let you know the results sometime next week.

View AHuxley's profile

AHuxley

493 posts in 2782 days


#7 posted 06-26-2015 04:53 AM



One day these companies may learn customer service will get people to buy the product even at a bit more money. It s all worth it. Made in the USA!

- BoardCop

While I would like to agree chiwanese router bits probably outsell Whiteside 1000 to 1 or more. Unfortunately, there are very few people that look past the initial price tag.

Whiteside is no doubt my number one source for router tooling, the only bits I buy besides Whiteside are the profiles Freud has in the 4 wing cutter format (Quadra cut).

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jtm

218 posts in 1097 days


#8 posted 06-26-2015 05:52 AM

I buy Whiteside whenever I can.

I just wish they had more profiles available. Take MLCS for example; they have a ridiculous amount of moulding, panel, and frame bits.

I also wish they were more widely available. I have a Rockler 2 minutes away from my house, so I end up with a lot of Freud bits (which isn’t a bad thing – they’re right up there with Whiteside). Woodcraft is too far away.

View PatrickH's profile

PatrickH

51 posts in 1348 days


#9 posted 06-26-2015 01:34 PM

I have a few of their bits and will be buying a few more this weekend. They are my favorites, by far.

-- http://bloodsweatsawdust.com

View BinghamtonEd's profile

BinghamtonEd

2281 posts in 1830 days


#10 posted 06-26-2015 02:01 PM

I have a few whiteside bits and I think they’re an incredible value (performace/cost). I picked up a handful of Freud bits a few years back when HD was clearing them out (only certain bits, never found out why). I’ve found the performance to be on par with the Freud, but I’ve never had to deal with CS fro either. I will pick the Whiteside every day, knowing that they have support like that. Thanks for posting, Bob!

-- - The mightiest oak in the forest is just a little nut that held its ground.

View BurlyBob's profile

BurlyBob

3652 posts in 1726 days


#11 posted 06-26-2015 03:08 PM

jtm, I found carbideprocessors.com have just about the best price on Whiteside bits. I use them exclusively. As for distance. My closest distance for router bits at a decent price, 159 miles in Boise. Mail order is how I do most of my buying.

View helluvawreck's profile (online now)

helluvawreck

23126 posts in 2327 days


#12 posted 06-26-2015 05:03 PM

I have a pretty good selection of Whiteside router bits and I won’t hardly buy anything else.

helluvawreck aka Charles
http://woodworkingexpo.wordpress.com

-- If a man does not keep pace with his companions, perhaps it is because he hears a different drummer. Let him step to the music which he hears, however measured or far away. Henry David Thoreau

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TopamaxSurvivor

17654 posts in 3136 days


#13 posted 06-26-2015 10:58 PM

Nice to know there is a company with good service left in this world ;-) thanks,

-- Bob in WW ~ "some old things are lovely, warm still with life ... of the forgotten men who made them." - D.H. Lawrence

View BalsaWood's profile

BalsaWood

29 posts in 619 days


#14 posted 06-27-2015 09:21 PM

Ive used their bits for the past couple years and have been very happy with them. Nice clean cuts and they last a while too. For blades or router bits, I like Whiteside and Infinity.

View pintodeluxe's profile

pintodeluxe

4853 posts in 2274 days


#15 posted 06-28-2015 11:08 PM

Using two wrenches to tighten the collet helps prevent slippage (you may have already done that). What brand is the 8mm collet?

-- Willie, Washington "If You Choose Not To Decide, You Still Have Made a Choice" - Rush

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