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Forum topic by DKV posted 06-25-2015 03:03 PM 953 views 0 times favorited 27 replies Add to Favorites Watch
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DKV

3940 posts in 1965 days


06-25-2015 03:03 PM

In my last post concerning corded and cordless drills B4B brought up a point I did not know. He said the Ridgid cordless drill warranty covered batteries. This is enough to cause me to buy a couple of Ridgid drills. What are your experiences? Have you taken advantage of the Ridgid battery replacement? Are there other brands with similar warranties? I love great warranty programs. Share your warranty stories with the rest of us.

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27 replies so far

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AZWoody

693 posts in 685 days


#1 posted 06-25-2015 04:17 PM

Milwaukee Fuel impacy and drill driver which I purchase recently have a 5 year warranty and a 3 year warranty on the batteries.

I had just purchased a makita set a couple months before and lost the quick change chuck on the impact and the clutch went out on the drill a couple weeks later.

Was it under warranty? Yes, was I out of tools to do what I needed to do? Yup.

That’s why I had to drive an hour to town and then bought the Milwaukee that had the best reviews for it’s class.

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syenefarmer

431 posts in 2541 days


#2 posted 06-25-2015 07:00 PM

I purchased a Ridgid 14.4V drill and impact driver set almost 10 years ago. For a little while now, the two batteries that came with the set have not held a charge nearly as long as they used too. This morning I took the whole set into a HD and had them check out the charger, drill, impact driver and both batteries and they found that the batteries were indeed getting a little weak. I had all of my Limited Lifetime Service Agreement paperwork with me so there was no hassle at all in determining that I qualified for two free replacement batteries. The only downside to the whole experience was that HD kept my old batteries and I have to wait 2-3 weeks for my new batteries to be drop shipped directly to my house. I’m assuming that because Ridgid has discontinued the 14.4V portion of their product line is the reason I didn’t get replacement batteries immediately.

It has been mentioned here many many times in the past that Ridgid’s warranty is not a lifetime warranty but a 3 Year Warranty. What is “lifetime” is their Limited Lifetime Service Agreement which is a program you must sign up your Ridgid tools into. It is not automatic so if you don’t register your newly purchased Ridgid tools into this program within 90 days of purchase you then only qualify for their standard 3 Year Warranty and future battery replacement is on your dime.

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DKV

3940 posts in 1965 days


#3 posted 06-25-2015 07:03 PM

Syene, thanks for the info.

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AlaskaGuy

2406 posts in 1770 days


#4 posted 06-25-2015 08:22 PM

I’ll take my Milwaukee Fuels over Ridgid any day even if I have to buy batteries every 3 years.

-- Alaskan's for Global warming!

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DKV

3940 posts in 1965 days


#5 posted 06-25-2015 08:26 PM

Alaskaguy, how about Dewalt over Milwaukee?

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View dawsonbob's profile

dawsonbob

1911 posts in 1216 days


#6 posted 06-25-2015 08:47 PM

How about Bosch?

-- Mistakes are what pave the road to perfection

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johnstoneb

2143 posts in 1633 days


#7 posted 06-25-2015 09:54 PM

There is a difference between a warranty and a service agreement. A warranty is provided by the manufacturer and generally covers only manufacturing defects and for a limited period of time.
A service agreement may be provided by the manufacturer or a third party. You have to sign up for a service agreement and usually you have to pay for a certain period of time and they will have different coverages etc.
Ridgid has a lifetime service agreement but you have to sign up for it in a certain amount of time as syenefarmer pointed out in his post.

-- Bruce, Boise, ID

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AHuxley

493 posts in 2782 days


#8 posted 06-26-2015 04:47 AM

If/when you buy them and register them document EVERY step of the process, there are plenty of internet tales of people registering and later finding out that the company had no records of it, I don’t know if they have gotten better or not.

The LSA hasn’t lured me in yet since I find other manufacturers have better tools priced at or below Ridgid along with so far the tools are advancing so quickly that I actually prefer to replace tools with the newer better ones when the batteries die. There will come a point where battery/cordless tool tech levels out buy that hasn’t happened, in fact the power and features are still headed up at a staggering rate. Just compare a new brushless 12v drill/driver to an 18v from just 3-4 years ago.

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redryder

2394 posts in 2562 days


#9 posted 06-26-2015 06:48 AM

I have just about every cordless tool that Porter-Cable sells from Lowe’s.

When a battery went belly up a year plus after purchase I returned to Lowes to buy another battery and sing my sad song to one of the sales guys. He said any Porter-Cable repair center will replace free any defective battery for up to two years.

Since I keep all my receipts with the manuals, I went to the nearest repair center and sure enough: new battery

Nice…...................

-- mike...............

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runswithscissors

2177 posts in 1486 days


#10 posted 06-26-2015 07:27 AM

I tried to register a new 6 1/2” Ridgid circular saw a couple of days after I bought it. I meticulously followed all the prompts on their website to register it, and ended up with a message that something wasn’t kosher. So I said to hell with that process, as it wasn’t worth the hassle. I don’t doubt that they create as many obstacles as possible so that they don’t actually have to honor the lifetime service agreement. I realize some people have made this work, but I have no patience with it.

It’s like the rebate programs. I’ve had the bar code covered up by a shipping label, for example, so that I couldn’t apply for the rebate.

-- I admit to being an adrenaline junky; fortunately, I'm very easily frightened

View Redoak49's profile

Redoak49

1938 posts in 1449 days


#11 posted 06-26-2015 11:52 AM

I think that the quality of the battery is just as important or more so than the warranty. I have had my Makita 18v set for 6 years and no battery issues. I had read that leaving the Lithium batteries in a discharged state will damage the so I keep mine charged.

I am probably lucky but I will take it. Post my good luck will probably negate it and I will go down to my shop and find dead batteries.

View ohtimberwolf's profile

ohtimberwolf

634 posts in 1813 days


#12 posted 06-26-2015 12:54 PM

redoak49…don’t worry about your batteries, Murphy seems to have take up residency here. larry

-- Just a barn cat, now gone to cat heaven.

View AZWoody's profile

AZWoody

693 posts in 685 days


#13 posted 06-26-2015 01:29 PM



I think that the quality of the battery is just as important or more so than the warranty. I have had my Makita 18v set for 6 years and no battery issues. I had read that leaving the Lithium batteries in a discharged state will damage the so I keep mine charged.

I am probably lucky but I will take it. Post my good luck will probably negate it and I will go down to my shop and find dead batteries.

- Redoak49

One of the things I like about the Makita battery charger is that it has a fan to cool down the battery before charging. Charging a hot battery will kill one very fast. I wish other companies would follow that example.

View longgone's profile

longgone

5688 posts in 2769 days


#14 posted 06-26-2015 03:09 PM

I have three Makita 18v drills, a Makita 18v brushless Impact driver, Makita 18v Jig Saw and a Makita 18v Circular saw. All have worked flawlessly since buying them around 2008 and all have the original batteries with the exception of the Hammer drill that I bought just last year. I do have a couple of the batteries that are getting shorter time on charges so this past April I bought an aftermarket 18v 4.0 amp battery through Amazon. It has worked great in this short time period I have had it and was considerably cheaper.

It is easy to get into buying the same manufacturers tool line due to interchangeability of batteries…and this does sorta keep me from trying other brands…but so far I have been very happy with what I have and use every day

View DKV's profile

DKV

3940 posts in 1965 days


#15 posted 06-26-2015 03:55 PM

Cajun, I agree. It is easy to get stuck with a single brand because of batteries. How many of us are in that boat?

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