Check is in the Mail

But they dont have a hovercraft!!

-- My job is to give my kids things to discuss with their therapist....medic20447@gmail.com

I have always had good service from Lee Valley and this simply confirms what I already knew about their customer service. This is the type of customer service story that I enjoy hearing about.

-- With God's help all things are possible- even woodworking. Woodworking is not just a hobby, it is an (expletive deleted) expensive hobby.

Lee Valley is a great place to do business. I like their garden things too.

-- Wayne - Plymouth MN

I’ve seen plenty of “Price Matching” from other places, but YOU have to point it out and ask for a refund. This kind of service from Lee Valley is fantastic.

-- Scrap Wood's the best...the projects are smaller, and so is the mess!

“Your check is in the mail” is one of the world’s biggest lies!! I’m glad to hear it is true this time :-)) Good to see something good posted instead of only gripes!!

-- Debt is nothing more than the 21st Century's form of slavery.

Yesterday I was updating my Christmas wishlist which includes several items from Lee Valley. As I was checking the list and confirming prices, I noticed that several of the items on my list had price REDUCTIONS including a couple of their planes. This is virtually unheard of; prices actually going down?

I’ve just placed quite a sizeable order with them too. The plan originally was to buy only accessories, but the combination of reasonable prices, up front discussion of discounts (‘there aren’t any’, but at least they didn’t beat around the bush) and a quality product that ticked all the right boxes and seems to deliver led me to buy planes too.

It’s nice to come across a business that has values, and that sets out in an intelligent and balanced way to apply them. They seem to understand that good business is good for both parties…

-- Late awakener....

I have never had a negative experience with Lee Valley they are first class all the way in both the quality of their tools and their customer service. When you call their 800 number would you believe there is no automated “press 1 for….” amazing! they actually answer their phone and act as if they want your business! So refreshing!

-- Craig, Springfield Ohio

Lee Valley is a great company to do business with never a complaint from anyone I know, they should set up a school on how to manage a company, and there are a few out there that could learn a thing or two.

-- Mike

just one more to add their kudos to Lee Valley, and you know we all love the cover art on their catalogues.

-- Dave- New Brunswick

Lee Valley? They never fail to make my every purchase a happy moment!

-- masrol, kuala lumpur, MY.

They have great tools and service if only they can do something about their s/h charges. Yesterday to ship a 4” doughnut rasp was $11.50, I didn’t buy it…

-- Never board, always knotty, lots of growth rings

Had the same thing happen to me several years ago, oddly enough it was also a block plane that went on sale within 3 month of my purchase. Got a check for about $25.00

I agree with you 100% mikedddd.

Andrew

-- It seem's to me i've lived my life a lot better than i think i have.