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Forum topic by CreekWoodworker posted 09-27-2009 12:00 AM 1070 views 0 times favorited 13 replies Add to Favorites Watch
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CreekWoodworker

409 posts in 1956 days


09-27-2009 12:00 AM

Topic tags/keywords: tip

I just received a letter in the mail from Lee Valley Tools. They explained to me that the block plane I purchased in early July had a price revision in their September catalog. To quote their letter “In keeping with our guidelines on price reduction, and in light of your recent purchase of this item, we are enclosing a refund for the difference in price plus applicable taxes and freight.”

I’m just blown away, they sent me a check!! It really made my day so I thought I would pass this along.

-- Mike ...Success is often the result of taking a misstep in the right direction


13 replies so far

View MedicKen's profile

MedicKen

1599 posts in 2121 days


#1 posted 09-27-2009 12:02 AM

But they dont have a hovercraft!!

-- My job is to give my kids things to discuss with their therapist....medic20447@gmail.com

View Scott Bryan's profile

Scott Bryan

27251 posts in 2480 days


#2 posted 09-27-2009 12:30 AM

I have always had good service from Lee Valley and this simply confirms what I already knew about their customer service. This is the type of customer service story that I enjoy hearing about.

-- Challenges are what make life interesting; overcoming them is what makes life meaningful- Joshua Marine

View SnowyRiver's profile

SnowyRiver

51450 posts in 2139 days


#3 posted 09-27-2009 03:40 AM

Lee Valley is a great place to do business. I like their garden things too.

-- Wayne - Plymouth MN

View scrappy's profile

scrappy

3505 posts in 2089 days


#4 posted 09-27-2009 07:16 AM

I’ve seen plenty of “Price Matching” from other places, but YOU have to point it out and ask for a refund. This kind of service from Lee Valley is fantastic.

-- Scrap Wood's the best...the projects are smaller, and so is the mess!

View TopamaxSurvivor's profile

TopamaxSurvivor

14754 posts in 2334 days


#5 posted 09-27-2009 09:27 AM

“Your check is in the mail” is one of the world’s biggest lies!! I’m glad to hear it is true this time :-)) Good to see something good posted instead of only gripes!!

-- "some old things are lovely, warm still with life ... of the forgotten men who made them." - D.H. Lawrence

View treeman's profile

treeman

208 posts in 2108 days


#6 posted 09-27-2009 11:39 AM

Yesterday I was updating my Christmas wishlist which includes several items from Lee Valley. As I was checking the list and confirming prices, I noticed that several of the items on my list had price REDUCTIONS including a couple of their planes. This is virtually unheard of; prices actually going down?

View ondablade's profile

ondablade

105 posts in 1857 days


#7 posted 09-27-2009 01:17 PM

I’ve just placed quite a sizeable order with them too. The plan originally was to buy only accessories, but the combination of reasonable prices, up front discussion of discounts (‘there aren’t any’, but at least they didn’t beat around the bush) and a quality product that ticked all the right boxes and seems to deliver led me to buy planes too.

It’s nice to come across a business that has values, and that sets out in an intelligent and balanced way to apply them. They seem to understand that good business is good for both parties…

-- Late awakener....

View Scarcraig01's profile

Scarcraig01

72 posts in 1852 days


#8 posted 09-27-2009 02:23 PM

I have never had a negative experience with Lee Valley they are first class all the way in both the quality of their tools and their customer service. When you call their 800 number would you believe there is no automated “press 1 for….” amazing! they actually answer their phone and act as if they want your business! So refreshing!

-- Craig, Springfield Ohio

View mikedddd's profile

mikedddd

145 posts in 1888 days


#9 posted 09-27-2009 04:43 PM

Lee Valley is a great company to do business with never a complaint from anyone I know, they should set up a school on how to manage a company, and there are a few out there that could learn a thing or two.

-- Mike

View rustedknuckles's profile

rustedknuckles

160 posts in 2410 days


#10 posted 09-28-2009 02:57 PM

just one more to add their kudos to Lee Valley, and you know we all love the cover art on their catalogues.

-- Dave- New Brunswick

View woodworm's profile

woodworm

14125 posts in 2249 days


#11 posted 09-28-2009 03:25 PM

Lee Valley? They never fail to make my every purchase a happy moment!

-- masrol, kuala lumpur, MY.

View Kindlingmaker's profile

Kindlingmaker

2654 posts in 2185 days


#12 posted 09-28-2009 03:51 PM

They have great tools and service if only they can do something about their s/h charges. Yesterday to ship a 4” doughnut rasp was $11.50, I didn’t buy it…

-- Never board, always knotty, lots of growth rings

View ArtistryinWood's profile

ArtistryinWood

97 posts in 2346 days


#13 posted 09-29-2009 04:21 AM

Had the same thing happen to me several years ago, oddly enough it was also a block plane that went on sale within 3 month of my purchase. Got a check for about $25.00

I agree with you 100% mikedddd.

Andrew

-- It seem's to me i could live my life, a lot better than i think i am. Andrew, Midland, Ont.

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