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Ridgid TS2424 and Warranty

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Forum topic by Gunman64 posted 06-08-2015 03:01 AM 1013 views 0 times favorited 14 replies Add to Favorites Watch
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Gunman64

5 posts in 546 days


06-08-2015 03:01 AM

Hello all, My first time posting. I bought a TS2424 yesterday off a guy on Craigslist, the saw looked all most new.
He said it had only been used to finish a basement. From what I read on here this is a pretty good saw and I like it is belt driven and all cast iron. I also read on here that the gray colored Ridgid stationary power tools carry a lifetime guaranty for manufacturing defects that is tool, not owner. So from what I’m hearing they will repair this saw as long as I own it. Wow, is this right?


14 replies so far

View AlaskaGuy's profile

AlaskaGuy

2406 posts in 1771 days


#1 posted 06-08-2015 07:51 AM

The best answer is go to the Rigid website and read the warranty yourself.

Read the last paragraph carefully.

https://www.ridgid.com/us/en/full-lifetime-warranty

-- Alaskan's for Global warming!

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Gunman64

5 posts in 546 days


#2 posted 06-08-2015 11:50 AM

Gee, that’s not what the manual that came with the saw says. I can understand abuse, but wear. Why say something has a Lifetime warranty and it doesn’t?

View johnstoneb's profile

johnstoneb

2143 posts in 1635 days


#3 posted 06-08-2015 12:50 PM

Warranties only cover manufacturing defects never normal wear and tear.

-- Bruce, Boise, ID

View Bill White's profile

Bill White

4450 posts in 3422 days


#4 posted 06-08-2015 12:58 PM

Many have been confused by the service agreement and the warranty interpretations on Ridgid tooling.
Remember! Ya pays your money, and ya takes your chances. That’s a warranty to live by.
Bill

-- bill@magraphics.us

View toolie's profile

toolie

2023 posts in 2090 days


#5 posted 06-09-2015 01:34 AM



The best answer is go to the Rigid website and read the warranty yourself.

Read the last paragraph carefully.

https://www.ridgid.com/us/en/full-lifetime-warranty

- AlaskaGuy

yes, it is covered by a lifetrime guaranty. i have a 2412 and i’ve had ridgid send me whatever parts needed to be replaced with a simple phone call.

-- there's a solution to every problem.......you just have to be willing to find it.

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Gunman64

5 posts in 546 days


#6 posted 06-09-2015 04:58 AM

That’s good to know, thanks Toolie! Did you have to send a copy of the Receipt to them? I was very impressed when I saw it for the first time, it’s nice to have a full sized saw instead of my small Shopmaster Delta.

View ChefHDAN's profile (online now)

ChefHDAN

807 posts in 2311 days


#7 posted 06-09-2015 10:31 AM

Welcome to LJ’s Gunman. The grey Ridgids are pretty decent saws, if you got yours for around $200 or less you got a good deal. The 2424 is just referring to the amount of rail on each side, the 3612 was the same saw with the same fence and different measuring tapes so it was 12 to the left and 36 to the right, many 2424 owners just shifted the rails to the right and applied new tapes to the rail to increase cuts to the right. The fence with the 2424 and the 3612 as new was not the greatest either, but there are many that will also fit. My 3612 has the fence and rails from the 3650 and i think it’s alot better, but its not a biesmyer by any means. That said, after 10 years of homeowner hobbyist use, I’ve never had an issue or needed the warranty with my Ridgid TS, CMS, BS, or jointer. (I scored during the great grey tool clearance) I did have the thickness planer but sold it for more than I paid when I got a goofy deal on a DW735.

Congrats on the new saw, time for sleds & jigs!

-- I've decided 1 mistake is really 2 opportunities to learn.. learn how to fix it... and learn how to not repeat it

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Gunman64

5 posts in 546 days


#8 posted 06-10-2015 03:54 AM

Thanks ChefHDAN for the welcome, for my use it should be perfect. I only paid $150, I tried to get it for less but we both knew it was in Great shape. Thanks for the great info, I am just glad I found it.

View toolie's profile

toolie

2023 posts in 2090 days


#9 posted 06-11-2015 02:30 AM



That s good to know, thanks Toolie! Did you have to send a copy of the Receipt to them? I was very impressed when I saw it for the first time, it s nice to have a full sized saw instead of my small Shopmaster Delta.

- Gunman64

no need for a receipt. the guaranty attaches to the tool and it does not qualify to be included in the LSA.

-- there's a solution to every problem.......you just have to be willing to find it.

View AlaskaGuy's profile

AlaskaGuy

2406 posts in 1771 days


#10 posted 06-11-2015 10:42 AM

Depending on where you look you find different answers. For example checkout what this guy says.

https://www.ridgidforum.com/forum/power-tools/woodworking-discussion-forum/678904-warning-old-table-saw-ts2424-warranty-claim-needs-receipt

Probably the most common sense thing to do would be to call Rigid customer service and get it from the horses mouth.

-- Alaskan's for Global warming!

View Gunman64's profile

Gunman64

5 posts in 546 days


#11 posted 06-11-2015 05:22 PM

Yea, that figures. They are cracking down on having the receipt. I will call them, I know what they will say.
Thanks Alaska Guy for the heads up.

View AlaskaGuy's profile

AlaskaGuy

2406 posts in 1771 days


#12 posted 06-11-2015 05:47 PM

Let us know what customer service says.

-- Alaskan's for Global warming!

View toolie's profile

toolie

2023 posts in 2090 days


#13 posted 06-13-2015 02:57 PM



Gee, that s not what the manual that came with the saw says. I can understand abuse, but wear. Why say something has a Lifetime warranty and it doesn t?

- Gunman64

that is what i believe they are legally responsible to adhering to.

-- there's a solution to every problem.......you just have to be willing to find it.

View AlaskaGuy's profile

AlaskaGuy

2406 posts in 1771 days


#14 posted 06-13-2015 05:00 PM

Gee, that s not what the manual that came with the saw says. I can understand abuse, but wear. Why say something has a Lifetime warranty and it doesn t?

- Gunman64

Time to put on our common sense hats guys.

What exactly does lifetime mean. The warranty, no where does it say your or anybody else’s lifetime. It does say ”This warranty lasts for the lifetime of the RIDGID tool”, not your lifetime. The warranty also says ”Warranty coverage ends when the product becomes unusable for reasons other than defects in workmanship or material”.

The warranty also says “RIDGID tools are warranted to be free of material and workmanship defects”.
The warranty also says ”Failures due to misuse, abuse or normal wear and tear are not covered by this warranty. Ridge Tool shall not be responsible for any incidental or consequential damages”. Where does it say it covers wear????

It’s all there in black and white. Do you really think any manufacture of a tool is going to warranty a tool you your life time and the lifetime of anyone you sell it to? what if a tool is sold to a new user every 10 years, you think a tool company should warranty the tool for a thousand years against wear if people keep selling it so somebody else?

I think the warranty clearly state what is covered and what isn’t.

Do a Google search on ”what does lifetime warranty mean”


-- Alaskan's for Global warming!

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