A little while ago I decided to contact Lowe’s Customer Care about the damaged spring underneath the quick-release lever cap. If you didn’t see my previous blog entry about this, here is what it looked like when I first disassembled it shortly after purchase:
I explained what I found and asked that they either replace the plane with a new one or just ship out to me a new level cap. The representative said a senior manager from the store I bought the plane from would call me within 24 hours. The senior manager’s call came in just minutes after my call to the service center ended. She said they have a new plane ready for exchange. In an hour or so I will be making the exchange and hopefully get around to taking it apart for cleaning and honing of the blade.
The more serious we get we in a special interest the more we tend to pick on the department stores that serve us generic or low-line equipment and materials for our needs. Kobalt and Lowe’s are not on the same par as Festool and Rockler. They do serve a need and I am not above utilizing the product and their store when it works for me and my stingy wallet.
-- -- Paul Bucalo, Norwich NY USA