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Woodworking on a Half-Shoestring #12: Lowe's is Replacing the 9-3/4" x 2: Bench Plane

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Blog entry by Paul Bucalo posted 10-19-2014 05:23 PM 1374 reads 0 times favorited 1 comment Add to Favorites Watch
« Part 11: Making Shavings Part 12 of Woodworking on a Half-Shoestring series Part 13: Workshop Stalled, Back On Target »

A little while ago I decided to contact Lowe’s Customer Care about the damaged spring underneath the quick-release lever cap. If you didn’t see my previous blog entry about this, here is what it looked like when I first disassembled it shortly after purchase:

I explained what I found and asked that they either replace the plane with a new one or just ship out to me a new level cap. The representative said a senior manager from the store I bought the plane from would call me within 24 hours. The senior manager’s call came in just minutes after my call to the service center ended. She said they have a new plane ready for exchange. In an hour or so I will be making the exchange and hopefully get around to taking it apart for cleaning and honing of the blade.

The more serious we get we in a special interest the more we tend to pick on the department stores that serve us generic or low-line equipment and materials for our needs. Kobalt and Lowe’s are not on the same par as Festool and Rockler. They do serve a need and I am not above utilizing the product and their store when it works for me and my stingy wallet.

-- -- Paul Bucalo, Norwich NY USA



1 comment so far

View luv2learn's profile

luv2learn

2463 posts in 1767 days


#1 posted 10-20-2014 04:02 PM

Glad to hear Lowes stepped up to the plate and made things right.

-- Lee - Northern idaho~"If the women don't find you handsome, at least they ought to find you handy"~ Red Green

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