Yesterday I had to skip posting. Our internet had become so spotty that it was difficult to stay online for any length of time. Over the past couple of weeks, both Keith and I noticed the problem was getting worse. The thing that got us wondering though was that much of the time it would work fine, but then it would be 'dragging' for increasing lengths of time. Sometimes hours.
It is funny how dependent we have become on the internet. Not only for our business, but for our every day communication. Even our phone is run though our computers, so when that is down, we are pretty much out of touch.
In any case, after having very little internet over the weekend, Keith decided to give them a call on Monday. Much to our surprise, they scheduled a service call for Tuesday morning. (Really – they told us it would be in the morning and didn't leave us dangling all day!) At around 9am we received a call from the tech that he would be over within an hour, as he was finishing up one more call before coming to our place.
He showed up on time and found the problem to be that an obsolete filter was installed on our physical line (out on the pole) and removed it. He then suggested we upgrade our router to their newer equipment which was a router/modem all in one. The speed would be more than twice of what we had and the cost was minimal. We decided to go for it.
He spent the next hour or so setting things up and configuring our system and we are again up and running and better than ever. It was a great experience.
Keith gave him excellent reviews and we were both impressed at the professionalism as well as the time frame in which they acted. As we all know – cable and internet companies don't have a great reputation for their in home service. I just wanted to tell the story because it was so positive.
Later in the day, I needed to go to Yarmouth to renew my driver's license. I have nightmarish memories of when I lived in suburban Chicago and had to go to the DMV, with young children in tow, and wait in lines that sometimes went out the door and around the buiding to do so. My friend Cari used to go with me and help me manage the kids, and it usually took about 3-4 hours to get through the process. It certainly left a bitter taste in my mouth regarding the DMV.
But here in Nova Scotia it is different. Yarmouth is a medium sized town, and most from the southern part of the province go there for services. When I arrived there yesterday at about 3:30 pm I took a number and as I sat down in the chair the number was called. The clerk was pleasant and knew what she was doing and I was literally walking out the door with my new license in under five minutes total. It was awesome.
They have always been great there, and the most I ever had to wait was about 20 minutes on a really busy day. When I had the complicated task of 'importing' my car from the USA when I received my "Landed Immigrant" papers, they were curtious and helpful and knowledgable and everything went smoothly. It was a pleasure to do business with them.
I am telling you these stories because historically, both the cable company (internet provider included) and the DMV have not so positive reputations with the general public. However, both of these service providers did outstanding jobs and I can honestly say I am very pleased with them. It kind of gives me 'hope'.
Several of you have noticed that I have been kind of floundering around a little bit lately. I do admit that things have been kind of getting to me. It is sometimes hard not to be overwhelmed when so many things in the world seem to be 'broken'. It is nice to see that there are still people that take pride in their work and truly try to do a good job. I think there may be more out there than we realize. But we only seem to hear of the negative situations. That is why I wanted to relay these two very positive ones.
My goal today is to finish up my "Black Cat Society" instructions. As you may imagine, it was difficult to write yesterday with all that was going on. I didn't have my computer most of the morning and had to leave by afternoon. But I am pretty determined to get things done today.
In the mean time, I notice that many of our customers are shopping "Halloween" patterns. I thought I would share some of our spooky and fun patterns with you today.
This is Keith's SLDK339 - 10 Gothic Bats ornament pattern:
It is a fun design for those who love his filigree scroll saw patterns.
And for those who enjoy doing my candle trays, one of my all time favorite tray patterns is my SLD320 Gothic Bat Candle Tray pattern:
Keith also has some great Halloween trivets. There are three designs in this one pattern (SLDK391)
And for my painters, there are lots of fun Halloween designs on my Painting Patterns page such as these SLDP217 Spooky Halloween Ornament Set:
I offer the wood pieces for most of the painting patterns I have, as well as some wood and pattern Combo Sets (Just scroll to the bottom of the page on the Painting Surfaces page.
I realize that many don't know about our Pattern Search feature. It is kind of stuck up in the upper right corner of our pages, and it may be hard to find. But it does a pretty good job of helping you find a particular type of pattern or project. When I typed in "Halloween" I got three pages of items.
It is raining and 'muggy' here today, but that is a good thing. We haven't had much rain and it is very much needed. The mornings seem to be darker already though, and the air in the morning is crisp and cool. It is hard to believe that autumn is actually coming so quickly. It seems like summer has just begun.
I wish you all a good day today. Happy Wednesday to you!
-- Designer/Artist/Teacher. Owner of Sheila Landry Designs (http://www.sheilalandrydesigns.com) Scroll saw, wood working and painting patterns and surfaces. "Knowledge is Power"