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My Journey As A Scroll Saw Pattern Designer #1066: A Short but Necessary Break

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Blog entry by Sheila Landry (scrollgirl) posted 06-24-2013 10:40 AM 609 reads 0 times favorited 6 comments Add to Favorites Watch
« Part 1065: Knowing When to say "When" Part 1066 of My Journey As A Scroll Saw Pattern Designer series Part 1067: You Can't Miss Me If I Don't Go Away From Time to Time »

Yesterday I took the day ‘off’. Well, as much as it is possible for me to do so. It has been a long time since I spent some time on myself and I was really beginning to feel very overwhelmed by all the things I need to do.

Common sense tells me that the last thing that I am supposed to do when feeling this way is to do MORE. My natural instinct would be to work harder to accomplish everything and get back on track. But I have been trying that for several weeks now and all it is doing is making my anxiety levels move higher, as it seems that as I try to work harder and faster, the work keeps coming in faster than I can keep up with it. In the end I am feeling even more overwhelmed, on top of feeling guilty for not finishing up all I want to finish.

That isn’t a good thing. The last thing I need to do is crash and burn right now when things are going well. But I need to do something a little differently so that I don’t let all of this get the best of me.

Even though I took the day off yesterday, I spent about half the day doing customer service things. I strongly feel that no matter what, I try to help people as quickly as I can when they have questions or need help with things. Yesterday there was an issue with Paypal and a charge back to my account. Even though the amount of the charge back was small, I didn’t understand why it occurred. Apparently the customer ordered the pattern and Paypal felt the customer may have not authorized a payment. I found this odd because it was the second time the customer ordered from us. The first time, they paid for the pattern with Visa and all was fine. They came back for a second, similar themed pattern so I didn’t think that there was any fraud involved. Add to that they only ordered one pattern. One would think if the account was compromised, the thief wouldn’t risk being caught over one pattern.

I had received notice that the funds were on hold 10 days prior. I provided Paypal with all the documentation which showed that I shipped the pattern at that point, when requested. I was somewhat shocked to see that Paypal decided to give the customer back their money. It made me rather upset because I was never contacted by the customer that anything was amiss, including that they never received the pattern. So in the end, they got their pattern for free.

I give patterns away all the time, so you know that the amount wasn’t what bothered me. It was that someone would take advantage of me like this without even contacting me. I would have certainly re-sent them pattern if necessary and work with the customer to make things right. I did try to call the customer, and the woman who answered the phone said she knew nothing about it and her husband was not at home and wouldn’t be for a long time. She seemed very suspicious of me as if I were trying to sell her something.

I tried to call Paypal, but I was left on hold for over an hour and a half until my phone battery went dead. Apparently they can do that and don’t really care if their customers are happy or not. That was also very frustrating. Finally I decided to just let it go. It wasn’t worth it to me anymore.

People mentioned that they don’t use Paypal because of this reason, but nearly half of our income with our website sales are from Paypal and we find that many customers use it over credit cards. So we need to use it also.

Our little business is growing every day. As it does, we need to grow with it and it is our desire to keep our service and quality at the high levels that brought us to where we are in the first place. I think it is wise to step back and take a breath every now and then and regather our thoughts.

It is for that reason that I am going to take a day or two off from writing here for the time being. I am still working on my “12 Days” project and I really want to focus on that and finish it up. It has take quite a while it seems to me to get moving, and I think that I will feel much better once it is behind me and done.

Yesterday, after the Paypal incident, Keith took me out for a ride to Yarmouth just for no reason. We had a nice quiet dinner and picked up a couple of things, and when we got home I took a short nap. We then spent the evening watching a couple of movies and I played some of my computer games for a couple of hours in the background. No painting. No drawing. No cleaning the house or cooking. Just quiet.

It was probably the laziest day I have had in a couple of years.

I am not going to get into the habit of doing it, but for the moment, I felt it was necessary. If I didn’t take some time for myself soon, I was certainly working toward getting sick or something like that.

I promise I will be back soon. I do miss when I don’t write because I hear from so many of you from the different places that I post and you have all become part of my day as much as I am part of yours. But sometimes just a short break is necessary to keep things going in a good way. I think this is one of those times.

I wish you all a great day and week. I look forward to finishing up my latest project and showing it to you all when I am done. In the mean time, I hope you all have fun finding creative things to do. And take time to enjoy your life in the process.

May you find your sliver of sunshine, and enjoy it to the fullest! :)

Happy Monday!

-- Designer/Artist/Teacher. Owner of Sheila Landry Designs (http://www.sheilalandrydesigns.com) Scroll saw, wood working and painting patterns and surfaces. "Knowledge is Power"



6 comments so far

View jjw5858's profile

jjw5858

1117 posts in 1254 days


#1 posted 06-24-2013 12:32 PM

Enjoy your day Sheila. You crank more work out than I could ever imagine and then these blogs to boot…wow. I think your doing a great job. I would also say that your thinking smart about taking a breather or stepping back for a bit. As much as we may love our crafts, even those that may provide us income, we may become so locked into it that burnout is the only outcome.

Your doing a great job, life is a difficult balancing act but keep in mind that balance is the key. You have a lot to be proud of and more is on the way, just let yourself regroup and it will all come together!

Be well and have a good laugh!....Actually have a lot of good laughs, I think we could all use more of them early and often…lol.

All the best

Joe

-- "Make something you love tomorrow...and do it slowly" JLB

View Sheila Landry (scrollgirl)'s profile

Sheila Landry (scrollgirl)

7649 posts in 1572 days


#2 posted 06-24-2013 04:29 PM

Thank you very much Joe for the kind words. I want to be in balance and remember to have fun while I am working hard. That is key to happiness as far as I am concerned.

I think just backing off a little here and there will help. Once these deadlines are met, I am sure I will feel better about things, and have more ideas in the near future. :)

Have a great day! Sheila

-- Designer/Artist/Teacher. Owner of Sheila Landry Designs (http://www.sheilalandrydesigns.com) Scroll saw, wood working and painting patterns and surfaces. "Knowledge is Power"

View Celticscroller's profile

Celticscroller

802 posts in 725 days


#3 posted 06-24-2013 04:55 PM

Good morning Sheila. It’s good sometimes to take a step back from the world and recharge your batteries. It’s essential to keep life balanced. Joe said it very well.
Enjoy your ‘me’ time and lots of fun.
It’s going to be a wet week here but it’s warm. We can’t complain – my heart goes out to Calgary residents.

-- Anna http://richmondcarvers.com/

View Sheila Landry (scrollgirl)'s profile

Sheila Landry (scrollgirl)

7649 posts in 1572 days


#4 posted 06-24-2013 05:08 PM

Yes, Anna – I have seen all the devastation of southern Alberta and it is really tragic. It sure makes our own cares look small when something like this happens. I really do love my work and the people that I get to talk to every day. I am so lucky to have such wonderful people in my life.

I wish you a safe week. We are having some rain too and still waiting for the really warm weather to arrive. :)

Have a great day, Sheila

-- Designer/Artist/Teacher. Owner of Sheila Landry Designs (http://www.sheilalandrydesigns.com) Scroll saw, wood working and painting patterns and surfaces. "Knowledge is Power"

View nancyann's profile

nancyann

106 posts in 545 days


#5 posted 06-24-2013 05:19 PM

I Agee with the rest. Take time out to breathe then go back to work. I wonder if somehow you could mark this woman so she can’ do this again.

-- Nancy Antley

View Sheila Landry (scrollgirl)'s profile

Sheila Landry (scrollgirl)

7649 posts in 1572 days


#6 posted 06-24-2013 08:44 PM

Hi, Nancy:
Yes – I am watching that email so that I won’t send them anymore patterns. I am sad that they must feel the need to take advantage of us and I honestly don’t know what their issue was with us. If they would have told us or let us know that something was not as they expected, I would have been able to correct it. I really don’t know what we could have done better to please them.

But I am happy for all the GOOD customers we have – many who have become friends with. I am not going to let one bad incident ruin my opinion of all the good people that I meet through what we do. I suppose it was bound to happen once in a while. :)

Have a great day, Sheila

-- Designer/Artist/Teacher. Owner of Sheila Landry Designs (http://www.sheilalandrydesigns.com) Scroll saw, wood working and painting patterns and surfaces. "Knowledge is Power"

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