Well, yesterday I was thrown quite a curve ball. For some unknown reason, it seemed that my computer keyboard slowly met its demise. While that may not seem like such a big thing to many, for myself it was quite traumatic. Not having my usual way to communicate – especially first thing in the morning when I write my blog here and correspond with the many emails I receive from friends and customers – was somewhat of a crisis.
It died a slow and painful death, as if it were fighting to stay alive. At one point I was even able to quickly type out yesterday’s blog, thinking that it had recovered and that it was possibly just a glitch. But soon after finishing that final piece of writing, it once again hiccuped and choked and by sunrise it had taken its final breath and fell silent.
It began the previous day, when I noticed that it occasionally ‘missed’ typing a key here or there. I naturally blamed myself, thinking that I wasn’t pressing hard enough or that I carelessly rushed through the word. But soon these errors became more frequent. And I began noticing that it was only particular keys that missed. The ‘f’. The ‘p’. Then the tab would work.
My battery registered nearly full, but just in case, I recharged it anyway, hoping to pump some new life into it. For a short time that seemed to help, but then once again it began missing occasional strokes.
I tried to see if anything changed. Keith had recently ‘lost’ his tablet mouse pad and pen and was using a new wireless mouse a few feet away. Naturally I secretly blamed the newcomer for interfering with my wireless connection, as there were times when holding the keyboard a few feet further from him seemed to help.
But that must have been coincidence, as yesterday morning even shutting his computer down completely failed to improve things. I spent the morning crawling under and behind the mass of wires, trying to shift the transmitter from port to port to improve the reception to no avail.
Finally, I had to look reality in the eye and admit to myself that something was terribly wrong. And that my attempts at resuscitation had yielded little response. The best keyboard I had ever used was dead. I needed to let go.
Immediately, plans were made to travel to Yarmouth to the local Staples and purchase a replacement. The swiftness of these plans were not out of disrespect, but rather out of necessity as I watched the emails arriving in my mail box, unable to answer them or even let others know of my dilemma.
Foolish as it may seem, my mission was to replace the keyboard with an identical model. As I said, this was the best keyboard that I had ever used. Not only did it have keys that were back lit (which is something that I have come to love and need doing much of my typing in the morning hours before it was light out) but it was also wireless (another necessity, as my computer is located across the room). Another important feature was the incredible ‘feel’ of the keys, as they snapped perfectly and had a feel to them that I had not experienced on any other device. In all ways, this was perfect for me.
I had looked up the warranty, and it was good for three years. Since I only purchased it just over a year ago, I knew it would still be covered, but I still needed to purchase a new one because I could ill afford to wait for one to arrive. My first priority was to be back up and running and then I would deal with the warranty issues later.
I was able to purchase an identical one without trouble. As expected, the manager at Staples told me that in order to return the defective keyboard, I needed to send it back to Logitech. I would have only been able to bring it back to the store in the first 30 days.
When I called Logitech support, they were very helpful. After checking credentials, they went through the paces with me of trying different things to see if indeed my old keyboard was deceased. The conclusion was that it had indeed reached the end of its life and much to my surprise, they offered to send me a brand new one. No questions asked except to email them a copy of my original receipt. They didn’t even request the old one back.
Within an hour, I received notice that the new one is on its way. When it arrives, I will not even open the box and return it to Staples for my refund. All is well again in my world.
It is good to see that a company is around that is still willing to make their customers happy. When I first purchased this keyboard last October, I was very happy with it. I did a blog on it Here if you want to go read about the features and the reasons that I purchased it. It was a bit more costly than any other keyboard that I had owned, but I hoped it would be worth the extra money seeing as I spend so much time here on the computer. Up until this issue, it has performed well and has done everything promised. The charge lasts for weeks and the action of it is outstanding. It is a tool that I use every day and appreciate the performance that it gives.
I hope that this was just a fluke. While many companies create products that are disposable and unreliable, I feel that the way that Logitech stood behind their product was excellent. I am going to give it another chance, and hope that it will be a better outcome and that the new keyboard will have a long life. I will certainly keep you posted.
As for today, I will be drawing one more set of ornaments. I had hoped to finish them yesterday, but by the time I was back up and running and was able to attend to all the accumulated emails, the day was over. It’s a fresh start today and my goal is to draw today so I will be cutting tomorrow.
I wish you all a great day.
-- Contributing Editor, Creative Woodworks and Crafts, Sheila Landry Designs http://www.sheilalandrydesigns.com "Knowledge is Power"