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My Journey As A Scroll Saw Pattern Designer #743: One Step Forward . . .

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Blog entry by Sheila Landry (scrollgirl) posted 664 days ago 971 reads 0 times favorited 9 comments Add to Favorites Watch
« Part 742: Pieces Cut - On to Packaging Part 743 of My Journey As A Scroll Saw Pattern Designer series Part 744: Thoughts From the Pink Cloud »

Two steps back. Well, you all probably have heard the saying.

While we were forging ahead yesterday, I was finishing the last of my printing when I came across an error. I was doing the final proof reading for the last of the patterns before I printed out 150 copies and I was checking the item numbers of the DecoArt colors that I used for the project. I was sitting here at the computer and thought it would be easy just to type the number in the search box at the DecoArt website to make sure that I was using the correct number.

When I almost reached the end, on the second to last color (Viridian Green) I got the screen “no matches.”

Hum . . .

Good thing I was checking. I then typed in the name, and again got the “no match” screen for the paint colors.

Now I was beginning to wonder.

I went to my paints and pulled the bottle and I was, indeed using the correct one. Well, what was up with that?

So I went to the main page on the site and typed in Viridian Green to search the entire site and the color did come up on a transparency chart that DecoArt offered so that we would know approximately how transparent the paint was.

So I wasn’t crazy.

My next step was to go to the Artist’s Club site and see if they sold that color.

Nope. It wasn’t there. Now I was getting sad.

Apparently, that color was discontinued and I must have missed that memo. I checked back on my emails and saw the two lists that were sent in 2008 and 2010 as to the discontinued colors and it wasn’t on them. Yet – it wasn’t anywhere to be found.

This not only meant that I needed to make a last minute change on my pattern, but also that as I looked at the pile of 150 – 18 page patterns sitting in front of me, I knew they were wrong. I certainly didn’t want to introduce a new pattern which included an unavailable color.

I went to my paint and found a suitable alternative green (Black Forest Green) which would suffice as a substitute. While it was slightly less ‘blue’ than Viridian, it was a very close match and wouldn’t affect the design very much as far as final outcome.

However, the stack of patterns that were printed and half stapled were wrong. The stack on the right is the pile of patterns that were wrong:

I went to my Adobe InDesign program and fortunately they have a find/change feature where I could type ‘Viridian Green’ in the find box and could change it to ‘Black Forest Green.’ It appeared on six of the 18 pages of the pattern.

After changing it, and moving things around to make sure everything still fit properly, I then had the dilemma of what to do with the huge stack of patterns. Keith suggested I reprint them again, but I couldn’t bring myself to throw the whole pile away. It was just too wasteful.

I decided to reprint the changed pages and replace them in the existing copies, which included unstapling about half of them (which was where I was at when I discovered the error) and re-collating them all.

It was quite a setback, especially when I was in the home stretch.

I finally finished getting to the point where everything is correct at around 10:30 last night. As you can imagine, I was really, really tired.

The final group of patterns is finishing up today, and I will begin packaging the kits. Keith was drilling the pieces for most of the day so everything now is ready to go.

I am going to talk to DecoArt today and find out when the color was discontinued, as I really don’t know how I missed that. While it isn’t a huge tragedy (no one died or anything like that) it was a rather big deal to me. I really don’t want to steer customers in a direction where they are chasing their tails and while there are certainly workarounds, there was no way that I wanted to start out of the gate knowing that this color wasn’t available.

So that’s my story today.

So many details, so little time.

I am still smiling though, because it would have been much worse if I would have discovered the error AFTER everything was printed and out the door. At least at this point I could fix it and even though it took several hours to do so, I can once again be proud knowing that I am giving a good product.

So let’s start the new week on a good note.

Have a happy Monday!

-- Contributing Editor, Creative Woodworks and Crafts, Sheila Landry Designs http://www.sheilalandrydesigns.com "Knowledge is Power"



9 comments so far

View KnotCurser's profile

KnotCurser

1738 posts in 1571 days


#1 posted 664 days ago

Wow, what a shame! Couldn’t you just have printed a single “correction” sheet and included it in the packet????

I would have been OK with that if I were the customer…..... You could have just stated that color <xxx> was discontinued and should be replace with color <xxx> on instruction lines XX, XX and XX

Would have saved a bunch of work, I would think.

It is a good thing that you are a perfectionist though as EVERY pattern I’ve ever purchased from you was easy to read and accurate! :-)

Drive on!

—bob

-- Robert Rhoades WoodWorks / Email: rrww@rhoadesclan.com / www.rhoadesclan.com

View Sheila Landry (scrollgirl)'s profile

Sheila Landry (scrollgirl)

7199 posts in 1423 days


#2 posted 664 days ago

Well, Bob – I know I could have. Don’t think for a minute I didn’t consider it. I had this little ‘angle’ on one shoulder telling me to “do it right” and a ‘devil’ on my other telling me to “just add a sheet” like you said.

But these are the first printings of this pattern. Brand, spanking new. How could I in good conscience let them go out the door wrong?

Keith thought I should just throw out the whole pile and reprint them all. It would have cost under $50 to do so, but I just couldn’t waste that much paper. I just couldn’t.

I know that a lot of it is me. I do have some older patterns that have that color in it. After I talk to DecoArt today, I think that I am going to include a short note in the pattern that if they can’t get the Viridian Green than the Black Forest Green is an acceptable substitute. That will save people from hunting for the unicorn.

Thanks for the nice support. (I think I needed a pat on the back today!) I know I will feel better when I see the boxes going out the door.

“From here on it’s smooooooth sailing!” ;)

Sheila

-- Contributing Editor, Creative Woodworks and Crafts, Sheila Landry Designs http://www.sheilalandrydesigns.com "Knowledge is Power"

View jerrells's profile

jerrells

832 posts in 1387 days


#3 posted 664 days ago

I totally understand. If it is not right, then it is NOT RIGHT. Thanks for going the extra step – it will mean a lot to all who read this BLOG.

-- Just learning the craft my Lord and Savior Jesus Christ practiced.

View Sheila Landry (scrollgirl)'s profile

Sheila Landry (scrollgirl)

7199 posts in 1423 days


#4 posted 664 days ago

Thank you too Jerrell. I really try to make things easy and correct. Yes, I do make mistakes, but not knowingly. When I do, I need to do the best thing to make them right, whatever that is.

Take care, Sheila

-- Contributing Editor, Creative Woodworks and Crafts, Sheila Landry Designs http://www.sheilalandrydesigns.com "Knowledge is Power"

View Roger's profile

Roger

13062 posts in 1307 days


#5 posted 664 days ago

Jimenee! That woulda blown my mind. Sounds like you’ve made a good save out of it all. Way to go, Sheila. and, whew!! After all these are sent out, like Stumpy says, “sit back, have a cold one, cuz you deserve it” :)

-- Roger from KY. Work/Play/Travel Safe. Kentuk55@bellsouth.net

View tyskkvinna's profile

tyskkvinna

1295 posts in 1489 days


#6 posted 664 days ago

We recently printed up invitations for a big VIP party and it went through the full hoops of proof readers. Printed them up.. a random helper walked into the room and said “What’s up with the typo?”... so we printed them again – after they once again went through all the proofreading people—and managed to do it TWICE. Third time was the charm!

Mistakes happen, paper is pretty cheap :)

-- Lis - Michigan - http://www.missmooseart.com - https://www.etsy.com/people/lisbokt

View grizzman's profile

grizzman

6472 posts in 1806 days


#7 posted 664 days ago

glad you got it fixed, i would have been temped to do as bob suggested, but in the end, it matters to you how you do it, and you are the one who has to answer for it all, and the buck stops with you, and also , ive known you long enough to know you would not have slept a wink if you had not changed it…lol….you would have laid there all night…lol…...and in the morning, redone it all…so when it comes to your work, you have to be happy with what you put out…things like this bother me as well…, so , all’s well that ends well…have a great day…let me know when the new 500 order comes in…lol

-- GRIZZMAN ...[''''']

View BertFlores58's profile

BertFlores58

1635 posts in 1425 days


#8 posted 664 days ago

Sheila,
You value most of your work, a mistake that has no solution will end up to a tiresome future… What I mean, just think of those who will call you or e-mail you if they will ask why the viridian been stop.. likewise those query will cost you some time and effort. Taking a risk is just counting the likelihood (now it is obvious that it would be high) and consequence (middle point as it will not make any damage on the art however too high on your side as it carries your name). Waste those errors and maintain the quality is the best action as for me.

Our company had destroyed 1000 calendars final printing whose design was not acceptable because it was so wrongly labeled. The whole picture of our company in that calendar was very damaging if it will be seen by clients.

Good luck.

-- Bert

View Sheila Landry (scrollgirl)'s profile

Sheila Landry (scrollgirl)

7199 posts in 1423 days


#9 posted 664 days ago

Thank you so much my dear friends! Roger, Lis, Bob, Bert – are all also wonderfully supportive. You are all right too. I think that to many of the people that order this pattern, it will be a first impression. They probably have never heard of me and this will be something that they will make a judgment of me and my work on. I just couldn’t allow them to go out wrong.

I was really tired yesterday (Sunday) and fixing those patterns was like running through 2 feet of mud, but once they were all done, I felt better about everything and I knew that there would have been no other solution than to fix the error.

I did talk to DecoArt today and I will get into that more in tomorrow’s blog, and the color is no longer available. There are probably residual bottles of it in the stores, but once it is gone, that’s it. But I have come up with a plan for that and I think I feel comfortable with it.

I haven’t had a lot of time on the computer this week. Between working and switching over to the new system that I am on I have been doing a tremendous amount of work. I have wanted to answer you all Bert and Bob and Roger but by the time I pack it in at night I just was beat. I hope you understand that. I do want to say however that I do appreciate your encouragement and support. It was nice to see the cheering on and hear your suggestions, even if I wasn’t able to answer right away. I know I have a great support system here and I don’t take that for granted.

I have one more day of really pushing it here and I should be done and the kits will go out the door on Wednesday. Then I can take a breath and be ‘normal crazy/busy’ and have some fun here visiting again.

I just wanted to say, you guys are all great. (((HUGS))) to you all! :)

Sheila

-- Contributing Editor, Creative Woodworks and Crafts, Sheila Landry Designs http://www.sheilalandrydesigns.com "Knowledge is Power"

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