Well, folks. I spoke too soon. I started doing the end zone dance before I crossed the line and wound up fumbling the ball. I suppose we have all been guilty of that from time to time. Perhaps we are just so hopeful that things work out that we convince ourselves that they are before we actually have the proof in front of us. Then we realize that we aren’t on the solid ground we appeared to be and reality hits and we feel kind of foolish for assuming that things were OK in the first place without any hard facts. It isn’t a good thing.
Yesterday was for the most part a good and productive day. I spent the majority of the day finishing up the update for the website. This includes rechecking the products and patterns and making sure that everything was in its right category and place. My partner was working on this, too. He does most of the set up and layout of the site. When all was well and everything was posted, it was my job to update the News and Happenings page and also to make the newsletter that would be emailed to our customers.
By late afternoon everything was in order and after a test run of the newsletter, all was fine and ready to go. I then sent out the newsletter to over 1000 customers announcing the new items and free pattern. All was well . . . or so it seemed.
I received several orders in the next few hours. I was happy that people really seemed to like the new stuff that we had posted up there. I found it to be a typical amount of traffic and orders that occurs each time I send out a new newsletter. I was happy.
I was just going to begin setting up my painting things and something else occurred to me. I hadn’t received any emails from my credit card processor acknowledging the transactions that were taking place. Usually, when I receive an order from my web site, I not only receive an email from the site, but also an email from the processor. It dawned on me that this wasn’t happening.
I went to my processor account and signed in and couldn’t find any activity at all. I tried to contact them to find out what was up, but things being as they were, I had missed their open hours by a few minutes and they were now closed until later this morning.
You could say that I was ‘troubled.’
While there is no security breach at all to my customers, it is very frustrating knowing that the money from the orders wasn’t going in my account. I would think that the transactions wouldn’t be approved unless everything were set up properly. We actually did some test orders which went through perfectly (or so I thought!) When I received the batch closing from the day I did the test orders, I didn’t realize that the order that showed up on it was done probably prior to them closing my original account and not on the new one. It was very difficult to tell, because even though everything is time stamped, we had run several transactions in a short amount of time and it was impossible to figure which one it was. If I could do it again, I would have run them with different amounts so that I could differentiate one from the next.
So we wound up disabling the ordering ability of the site and putting up a notice about the temporary inability for people to order. This is very frustrating, as when I send out these newsletters, the traffic on the site spikes up as you can imagine. I hope that it doesn’t discourage people from coming back later on when it is all fixed.
I spent the evening worrying about things and getting all riled up. I know that one way or another, I will get it fixed today, but it is quite frustrating nonetheless to have this happen. And why, oh why did it have to be right before I sent out an email?
I suppose I did my happy dance a little prematurely.
The processing company does open at 5am, but that is Pacific time which is four hours difference from me here in Nova Scotia. That means i still have another hour to worry before I can call them. As you can imagine, I didn’t sleep very well last night and I certainly didn’t get to paint.
I hate when I get worked up and emotional like this. Especially knowing that there is nothing I can do about it (yet!) It really sucks the life out of me.
So I am going to take a deep breath and go play a game or something for an hour or so until it is time for me to call them and get this thing fixed. It isn’t the way I would choose to start my day, but if I want to look on the bright side, at least I had the sense to think about it and figured it out fairly early in the game. I suppose eventually it would have dawned on me that I wasn’t getting paid. Better sooner than later they say.
If I want to look at things in a positive light, I can say that the day will only get better. (Yes. That sounds like a good way to look at things.)
That’s my story and I am sticking to it.
Have a good day too.
-- Contributing Editor, Creative Woodworks and Crafts, Sheila Landry Designs http://www.sheilalandrydesigns.com "Knowledge is Power"