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My Journey As A Scroll Saw Pattern Designer #454: A Good Day

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Blog entry by Sheila Landry (scrollgirl) posted 09-07-2011 01:03 PM 829 reads 0 times favorited 4 comments Add to Favorites Watch
« Part 453: (Have you heard?) The Bird is the Word Part 454 of My Journey As A Scroll Saw Pattern Designer series Part 455: Sometimes the Simple Things are the Best »

I had to do some errands yesterday and that took up most of my day. I also was able to meet up with a dear friend from my painting group in Bear River that I haven’t seen in about a year. It was a really good day on lots of levels.

My bags arrived and I will be shipping out the second batch of skaters this morning. It will bring closure to another project and allow me the time to focus on finishing up the bird patterns today and getting them into a packet and up on the site. the clock is ticking for my next deadline and I hope that I am able to get the second set done in time for that. Usually, the first one is what takes a bit more time and hopefully I will be able to produce another set relatively quickly. I need to really get to work and focus on that though.

I had some other good news yesterday too. I got a phone call from the manager of the Firestone place in Shorewood, Illinois where I had my car worked on when I was visiting my son. They decided that since they did the repair improperly, they would send me a credit for the related work that they did on it. It took them a couple of weeks to come to the decision, as they said that it had to go through the proper corporate channels, but I feel that it was a fair one and I am happy that they were accountable for their mistakes.

In addition to reimbursing me for the error, I was assured that the mechanic involved was spoken to and made aware of the mistake that he had made on my car. While I didn’t want to get anyone in trouble, I did feel that it was important to make them aware of not only the actual costs and problems that the sloppy work had caused, but also the potential for an even more costly repair had we not noticed the noise it was making.

The manager seemed genuinely concerned and told me that he wanted me to ‘leave with a good taste in my mouth’ regarding his establishment. I felt that was good considering that I was living in a different country and the potential for me being a return customer was slim. Perhaps he DID really want all his customers to be happy – no matter where they lived.

It was a good end to the story, and the best one I could imagine.

Finally, I received some correspondence from a customer (MrsN here on Lumberjocks) who had purchased my witch’s hat painting pattern from me. MrsN is a teacher, and teaches woodworking as a living. She has also purchased some of my See Creature Animal Eyeglass patterns to teach to her students in class and has like them.

She wrote me that she really liked the hat patterns and enjoyed painting them very much. She even sent me a picture of her work:

I was so thrilled when I read her email and saw her picture! I think she did a wonderful job! As a teacher, it is times like this when I feel the best about what I do. To me, the best reward is helping others find their potential and discover a creative side within themselves that they may have not known to exist. I couldn’t stop smiling when I saw the picture of Katie’s work, as it really made me remember what this is all about.

I love what I do and I love seeing others create wonderful stuff. I suppose that is the bottom line of everything for me. It really gives me a wonderful boost to know that I have helped someone be more creative.

Yes. It was a good day! :D

I hope you have a great day today too!

“Teaching is reminding others that they know just as well as you. You are all learners, doers and teachers.” - Richard Bach

-- Designer/Artist/Teacher. Owner of Sheila Landry Designs (http://www.sheilalandrydesigns.com) Scroll saw, wood working and painting patterns and surfaces. "Knowledge is Power"



4 comments so far

View patron's profile

patron

13110 posts in 2037 days


#1 posted 09-07-2011 01:16 PM

sounds like getting out of bed
is getting to be worth it
more and more

great news on the car

this post
is for the birds (LOL)

-- david - only thru kindness can this world be whole . If we don't succeed we run the risk of failure. Dan Quayle

View Sheila Landry (scrollgirl)'s profile

Sheila Landry (scrollgirl)

7774 posts in 1616 days


#2 posted 09-07-2011 01:20 PM

EVERY day is worth getting out of bed! If it starts out crummy – I do my best to change it!

I am pleased with the car. I think that they did the right thing and were fair about the amount. It is good to see that someone still cares. :)

Have a nice day! (tweet! tweet!)

Sheila

-- Designer/Artist/Teacher. Owner of Sheila Landry Designs (http://www.sheilalandrydesigns.com) Scroll saw, wood working and painting patterns and surfaces. "Knowledge is Power"

View William's profile

William

9162 posts in 1538 days


#3 posted 09-07-2011 04:58 PM

Good morning Sheila.
I’m glad the car issue got resolved. If the manager does all that for a customer that will most likely never return, I hope you wil be sure to recommend his shop to any friends you still have in that area. It’s hard to find good, honest mechanic shops. I can’t tell you the amazing amount of work I got when I was making a living turning wrenches from simply fixing other shop’s shoddy work. I also can’t count the number of times I’ve had customers sent to me via friend’s recommendations who were concerned about some expensive work they were told they needed by another shop, that most of the time was not needed at all.
I have to tell a story now. Sometimes customers find a good mechanic and cost themselves money simply because they won’t listen to him. It’s rare, but it happens.
I was called out on a wrecker call to pick up a car that wouldn’t start. When I got there, the customer told me that he was sure it was the fuel pump (which was in the tank and expensive to replace) because he couldn’t hear it come on. So he wanted me to tow it in and replace it. I recognized this particular model of car to be one that was known for fuel pump fuses blowing for no reason. That’s why I had put a fuse in my pocket before leaving my shop. So I suggested him letting me try replacing the fuse before we towed it. I needed to pick up a few items from the store he happened to be at and wouldn’t charge him anything if it turned out to be the fuse, since he was a regular customer. He seemed to get irratated and told me to just tow the #%&@ thing and he’d call his wife from my shop, so he would be riding back with me. So I hooked up the car and we headed back to my shop.
I got to the shop, unhooked the car, pointed him to the telephone and opened the door to the car. I pulled the cover off the fuse box on the kick panel, pulled the fuse I had already put in my pocket before I left the shop to go look at this car, and changed the fuel pump fuse. His jaw about hit the floor when I hit the key and cranked it up.
I told the guy that would be fifty dollars.
He was again in shock. He couldn’t believe I was charging him fifty bucks for chaning a fuse.
Then I explained.
He was a regular customer. I wasn’t going to charge him a penny for the fuse. I was always happy to help regular customers. However, with insurance, maintenance, and high fuel cost, I had no choice but to charge him for towing the car back to my shop.

-- http://wddsrfinewoodworks.blogspot.com/

View Sheila Landry (scrollgirl)'s profile

Sheila Landry (scrollgirl)

7774 posts in 1616 days


#4 posted 09-07-2011 05:25 PM

I am certainly happy that things were resolved. Hopefully it won’t happy to any one else. ;)

Sheila

-- Designer/Artist/Teacher. Owner of Sheila Landry Designs (http://www.sheilalandrydesigns.com) Scroll saw, wood working and painting patterns and surfaces. "Knowledge is Power"

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