My Journey As A Creative Designer - Woodworking and Beyond #448: Everyday Business Stuff

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Blog entry by Sheila Landry (scrollgirl) posted 09-01-2011 12:40 PM 1199 reads 0 times favorited 7 comments Add to Favorites Watch
« Part 447: Lots of Stories - It Was a Busy Day! Part 448 of My Journey As A Creative Designer - Woodworking and Beyond series Part 449: Just Doing a Lot of Cutting . . . That's All »

Yesterday was pretty much an ordinary day. I spent a block of time laying out the patterns on the wood for my next set of skaters. I was planning to have everything ready to go by Monday, but then I realized that both here and in the United States was a holiday (Labor Day) and all the delivery facilities are closed. So Tuesday it is.

I needed to reorder the plastic bags that I package the sets in and it will be interesting to see how long they will take to arrive. The company I use is Crystal Clear Bags in Ontario and the last time I placed an order, I called it in on a Friday and the bags were delivered on Monday. I found that to be just short of amazing. We don’t have Saturday mail service in this part of Nova Scotia, but I would imagine that they did on that end in Ontario. I hope that by getting the order in on Wednesday it will be here by Friday, but I am probably asking too much. I was assured that it would go out yesterday so now it is up to the system. If I happen to get it by Tuesday, I will definitely extend a congratulations to Canada Post.

I don’t think that it matters that much if it is delayed. After all, there is nothing I can do about it. I know that I will have the figures and ponds cut out by the weekend and ready to go. I am fighting with these feelings that it is still a long turnover time to get things out, but I think that probably it is expected to be at least that or more, as they realize that these pieces are all hand cut. I don’t know how low they allow their stock to get before placing a reorder, but seeing that the quantity is only half the original order, I would think that they do so fairly early.

It will be interesting to see if I will be getting several reorders between now and Christmas (and hopefully through the winter season.) Being the first time I worked with them there are so many things that I am not familiar with regarding how the company works and how long they will have the set available. I am happy that I only have one pattern with them at this time so that I can test the waters and not be overwhelmed if the demand is high. But so far, I am extremely happy with the results from working with them and they have been great every step of the way. I definitely need to re-submit other things to them and try to build things up so that I have at least one project with them at all times. That would be a wonderful boost to my business.

Another thing that I needed to do yesterday was follow up with the bank regarding changing my credit card processor. I had talked to them several weeks ago after receiving a letter that they were selling off their card processing division and I would need to do some things to continue to accept credit cards. I was supposed to get a phone call from the new company within a day or so after talking to my own bank (which was on a Friday) but I still hadn’t heard from them.

As much as I would like to stick my head in the sand and not deal with this at all, I felt it necessary to call my own bank back and figure out why I hadn’t heard from them yet. The last thing I need is to suddenly find out that I am no longer able to process cards on the site. So I called the woman I talked to previously and she was not available so I left a message.

Within a couple of hours I received a phone call from a representative of the new company. She said that she only received my phone number half an hour prior, which means my own bank was sitting on the information all that time. I know it is a small thing, but can’t anyone do a proper job anymore? I realize that I sound like I am whining again, but it seems that I spend way too much time policing everyone else and it gets incredibly frustrating. For a while I had forgotten about it, but I was doing my month-end figures from the site and it occurred to me that I was supposed to hear from them and hadn’t. I could see them shutting down my processor and doing something stupid like that and then what? Who would have to pay the consequences?

When she finally did call, we spent a good block of time going over the particulars of my business. Blissfully, it didn’t see a problem that I reside here in Canada and the business is still located in the US. Since everything was done properly with setting it up and taxes and all it was all good. (Just to say it pays to do things right.) We still have a process to go through, and I have to become PCI compliant, which is something that apparently is now required of all merchants, and I need to look into what that entails. I looked on the site she gave me and it has to do with keeping my site safe for customers to order, so even if it is a pain to set up, it will be worth it. Besides, again I have been following security recommendations all along and work with for processing, which is a very highly rated company so it shouldn’t be too far off base from where it should be anyway. We shall see.

I will cut today and try to get some more drawing done. The oil on the birds is still drying and I want to spend at least a few hours cutting the skating ponds. I am in about three directions right now so I know I will find something to keep me busy most of the day.

It’s September already. Wow, this summer went quickly. My daughter turns 21 today, too. She is my youngest and it kind of makes me feel old thinking that she is an ‘adult.’ It is a day to reflect on my time with her and think about how proud I am of both of my children. They have both brought so much happiness and joy to my life.

So that’s the plan for me. I hope you have a good and productive day today. Be creative and have fun.

-- Designer/Artist/Teacher. Owner of Sheila Landry Designs ( Scroll saw, wood working and painting patterns and surfaces. "Knowledge is Power"

7 comments so far

View BertFlores58's profile


1684 posts in 2343 days

#1 posted 09-01-2011 12:59 PM

Hi Sheila,
Happy Birthday to your daughter!
I was just leaving my office and about to close my mailbox, when I saw you blog and read it… I just wish you all the best in you day to day activities. Just be always on the safeside.
I am closing the day, while yours just starting… So I return your wishes.. Be creative too and have fun. I know how you will be productive today..
God bless,

-- Bert

View ShopTinker's profile


884 posts in 2189 days

#2 posted 09-01-2011 02:26 PM

It’s an odd feeling when you think about your baby being an adult. I’d love to be able to step back in time and spend a day with my kids when they were little.

-- Dan - Valparaiso, Indiana, "A smart man changes his mind, a fool never does."

View Dennisgrosen's profile


10850 posts in 2536 days

#3 posted 09-01-2011 11:21 PM

good news you already have to cut skaters again wasn´t just last month you send the first box
right its sept. what I ment was last in July you did it :-)

sorry to hear you got to call the bank again nomatter if its the bank or the new company´s foult
someone didn´t do there job … glad you cought it in time … hope it will be painless from now

here is little you can laugh at
this week I´m on nightshift and sleep in the day ….....and we had the tiled roof fixed by some
bricklayer´s today … (I can´t with hights) ... and they just had to climp the latter infront of our window
with out cuttains … sleeping just behind it …....yah right one of them was a women
did I felt it embarrassing looking into her smiling face
when I confused went out of bed the moment she climped down :- )


View Sheila Landry (scrollgirl)'s profile

Sheila Landry (scrollgirl)

8987 posts in 2341 days

#4 posted 09-02-2011 01:24 AM

Hi, all:
Yes, it amazing to see how fast our children grow up. I talked to Dani today and she told me she cancelled her birthday party for Saturday so she can pick up another shift at work. She also just started university last week and didn’t want to go out tonight because she is going to do her homework. (could it be she is really growing up?) I am very proud of her.

Yes, Dennis- the pond sets were just delivered a few weeks ago. they only came out in the catalog the second week of August and the are reordering already. That is a great thing! It means that they must be selling.

As for your experience with the lady roofer – I know what you mean. Our place here is getting new gutters installed and when they are in the front of the window, I feel kind of creepy so we closed the drapes, even though it is sunny out. It was just awkward to have them climbing up and down right near us. I am sorry you lost some sleep though!

Have a good evening, Sheila

-- Designer/Artist/Teacher. Owner of Sheila Landry Designs ( Scroll saw, wood working and painting patterns and surfaces. "Knowledge is Power"

View Steven Davis's profile

Steven Davis

118 posts in 2335 days

#5 posted 09-02-2011 01:51 AM

Good luck with PCI DSS! if you don’t handle credit cards yourself (use Paypal, etc.) they take care of compliance for you. If not, it is definitely more work. Do see if/how your ecommerce provider handles this.. you may be able to piggy back on their efforts. It is possible to do this procedurally, so don’t get pulled into spending a lot of time or money if you don’t have to…

... intermittent part of my day job :)

All the best.


-- Steven Davis - see me at

View Dennisgrosen's profile


10850 posts in 2536 days

#6 posted 09-02-2011 01:52 AM

just the right time you get new the gutters ...before the rainy autumn :-)
I´m glad we got ours changed a few years ago with this summer :-(

now I will take a nap before I have to drive again 2½ hours from now if no one phone after
a late night cab :-)

have a good evening yourself

View Joe Lyddon's profile

Joe Lyddon

9325 posts in 3473 days

#7 posted 09-02-2011 06:20 AM


Yes! It’s a good FEELING when they do the right responsible thing… isn’t it…?

Gives you that nice WARM feeling… LOL

-- Have Fun! Joe Lyddon - Alta Loma, CA USA - Home: ... My Small Gallery:"

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