Did you ever feel like absolutely no one does their job right?? I realize that this is somewhat of a way of life, with cut backs on employees and services and everyone seeming to be overloaded. I try to be patient – really I do – but some days it is in your face and you just can’t avoid the rampant incompetency.
Now, I usually am a pretty patient girl. I make mistakes too and most times others’ errors don’t really bother me that much as long as they are willing to correct them and somewhat humble about them. After all, when I screw up, I try my best to make amends and genuinely feel (and act) remorseful. But I sometimes find that people tend to have this “I don’t give a damn” attitude and I suppose that is what aggravates me just a tad.
So why the mini-rant this morning, you may ask?
Yesterday I had my day pretty much mapped out. I had intended on finishing up my latest project, but before doing so I needed to do some errands and go to the bank and pay my Canadian taxes. I still haven’t heard about my car since Monday, so I needed my partner Keith to cart me around to accomplish what I wanted. He doesn’t really mind, but I think I do more so than he does. It’s that “independence” thing. Maybe I am just feeling it because after having to depend on people all winter and finally getting my car back, it needed to go right back into the shop.
In any case, before going to the bank, we went to pick up our mail. On the way there, we drove by the place I took the car in to get the breaks repaired. The mechanic was supposed to call me as soon as they were finished. It looked like it hadn’t been moved. It was supposed to be done on Wednesday. Keith suggested we go in and check, but Richard (our mechanic) had the phone number and certainly he would have called if it were done. His lot looked full and I was happy his business was thriving in these difficult times, as he is a really nice guy. I felt that if someone needed their car done ahead of mine, that was OK because I don’t use it everyday to go to work. Another couple of days wouldn’t really matter.
We went to pick up the mail, and in my pile was my tax assessment from Canada Revenue. My taxes were filed a couple of weeks ago electronically by my accountant and I understand that then Canada Revenue sends you an assessment as to what they think you owe them. Usually, if things are OK the amount is the same. However, when I opened the notice, I saw that there was a difference of almost $600 (they said I owed them MORE than my accountant did). YIKES! That just about floored me.
Now I am new to this country and I didn’t want to have any problems, so I immediately got on the phone and spent about an hour trying to figure out what the difference was. After some discussion with some (actually very intelligent and NICE) agents, we came to the conclusion that there was a data entry error when my accountant keyed in my electronic filing and she now needed to send in a correction. The good news was I didn’t have to pay the extra $600 and they noted on my account that the paperwork would be arriving.
One crisis averted.
I put a call into my accountant, because I wanted this to be taken care of immediately, but she was with a client (understandable) and I requested a call back. Long story short, I didn’t hear back from her all day. :(
I know it is a busy time, but last year (the first year I needed to file here in Canada) she made an error on my US taxes and it turned out that I owed almost $1000 more than I had paid them. That was a big hit and although they removed the penalty eventually, it was a lot of muss and fuss to get fixed. Now we are on year two with this accountant and there is another seemingly simple error that shouldn’t have been made. My confidence in her is not high right now.
So now we are driving back past the car again, and Keith decides to pull in just to check on the status of it. We walk in and Richard is coming out from under another car and says “there you are! I thought you were not going to come and get it!” He said the car was done several days ago and was wondering when we would come and ask about it, as he couldn’t find our number. (SIGH!) Keith has been going to him for probably nearly 20 years. I suppose patience sometimes doesn’t pay off. Rich, as I said, is a good guy, and this was a small thing, but given the day it just made me think.
OK. Now the taxes are paid and I got my car back. Next issue. . . .
I get home and go to my site and it is STILL not working properly. ((GRRRRR!)) So it is on the phone with them for the third time this week. New representative. Tell the story again (even though they have a case number to refer to). Wait to see the answer.
After almost another hour on the phone, she comes back and says that they are very aware of the problem and it is not just my site and it is the technical departments’ “highest priority” to fix it. According to her, they are working on it feverishly to resolve the issue.
So I ask her “Do they work on the weekends?”
She replies, “Oh, no! There are only there on the week days and don’t come in on the weekends.”
So much for “High priority.” :(
You all know I am not usually a complainer, but come on! I suppose that I could look at the bright side and see that I am getting all of this crap out of the way on one day. How’s that for being positive and optimistic? As we stand though, the accountant never called and the site is still crippled. I think feeling a bit frustrated at this point is kind of normal.
I didn’t really get to sit down to work on my project until after 2:30 or so. I did get the sanding done and I at least got to apply the oil finish, but at that point I needed to wait to let it dry good before proceeding to glue it up. I will do that today.
I abandoned any thoughts of moving ahead because by the time I was at that point, I was just plain spent. Putting out fires on days like this just seems to suck the energy out of me. I planned to show the project today, but you will all need to wait until tomorrow to see it. (barring all disasters!)
I also want (and NEED) to update the site. But I don’t want to do that and send out a newsletter inviting everyone to come to it when it is not functioning properly. That will leave a bad impression on people and who knows if they will even want to come back?
I really do apologize for griping about all these trivial things. I just don’t like the feeling of chasing my tail all day and having little to show for it. People sometimes ask how I am able to do so many different aspects of my job. Little do they know that without what sometimes seems to be constant policing of others, I would really be in a mess. I think it is a matter of survival.
I am still smiling though. It is on days such as these that I think of the last line that Scarlett O’Hara speaks in one of my favorite movies, “Gone With The Wind”. I always admired here character as a fighter who was able to get herself out of the most adverse circumstances. Although she was somewhat heartless at times, if you could look through that you will see that she was quite innovative and certainly ahead of her time. In some ways, she was one of my role models.
”Tomorrow is another day!”
And so it is! Already it is better. :)
Have a great one.
-- Contributing Editor, Creative Woodworks and Crafts, Sheila Landry Designs http://www.sheilalandrydesigns.com "Knowledge is Power"