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My Journey As A Scroll Saw Pattern Designer #272: Busy Times

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Blog entry by Sheila Landry (scrollgirl) posted 03-02-2011 02:10 PM 2225 reads 0 times favorited 3 comments Add to Favorites Watch
« Part 271: Who Asked for "Snow"??? Part 272 of My Journey As A Scroll Saw Pattern Designer series Part 273: Just 'cause I Trip, Doesn't Mean I Have To Fall »

I got up this morning to an ominous email that threatened to shut down my website. Before the sleep was out of my eyes, I was signing into online chat with customer support from the place that hosts my site to find out what was up.

The notice said that my account was delinquent, but I knew for a fact that not only did I pay it, but the charge already showed up on my online credit card statement. Surely this must be an error.

I went to my credit card statement again, and sure enough there was the payment, already deducted from my account over a week ago. Now what I thought?

I had a chat with the rep from the hosting company and she informed me that the payment was unable to be processed. This was hard to believe because I was looking at the fully processed payment on the other tab on my screen. Nothing was indicating any problem with it. She directed me to sign in and update my credit card information and as I was trying to get to the screen which showed my account information, I noticed that it signed me in to the older software from that site. I realized that once again, they screwed things up.

I wrote to her that my new software was up to date with payments and functioning, but that I was also being charged for the old software that hasn’t been used since October. While I was trying to go through screens with her we were somehow ‘cut off’ and the screen I was talking to her on disappeared. It was very frustrating to say the least.

I have a number to call for billing, but they don’t open until 7am and are located in Utah. That gives me three hours before I can even call. I have plenty to do before then, but I want to try to get this settled once and for all. It is frustrating and takes way too much time on my part putting out the fires that they set. At one point, she told me to email her a copy of my credit card statement to their general customer help line. (Yes. That is just what I want. To send my credit card number and personal information over an unsecure site to wind up on someone’s desk or in a general email file. That sounds safe!) I told her as much and it was right before we were cut off so I didn’t really see her response. She wasn’t rude and seemed quite professional so I don’t think she dumped me on purpose, but who knows. Maybe she went for her second cup of coffee.

This wasn’t the way I planned to start the day.

I plan on finishing the painting patterns for the two classes today. I am almost done with one and have the format mapped out, which was the most time-consuming part, so the rest show pretty much flow. I want these instructions to be excellent, as they are geared for beginners who have never painted before and I need to be sure to cover every detail so that they will be able to understand them and follow them correctly. This is so important when introducing a new skill to someone. If I do a good job, they will be encouraged to continue and do more painting. If I fail, they will possible be turned off from painting altogether. I want this to go well.

I received an email last night from the gentleman who is setting up the classes the week after the show. He informed me that he had sent an email out the previous night letting members know about the scroll saw class that I was to teach (the leaf candle tray class) and that already five of the ten spots have been filled. In less than one day and with notification only given through email at this point. It looks as if it will sell out by the time it is fully advertised and hopefully I will be adding a second class. I was very happy to hear that.

I spoke with my editor yesterday and it is all set for me to visit at the magazine offices on my way to Chicago from New York. Their offices are located in New Jersey and it is right along the way and it will be a wonderful chance for my partner to see the offices and meet everyone there and see how the magazine is run. I will also get to meet Robert’s assistant Debbie, who I have worked with for several years but never actually met in person. It will be yet another fun leg of a great trip.

I received my new paint brushes yesterday too. They really are outstanding. Getting new brushes is like getting any new tool – fun and exciting. They are very reasonably priced and look like they will be wonderful to use. I am going to do some things today and give them a ‘test run’.

So that is about it for today. I also heard that my new saw will ship soon so that will be a thrill when I receive it. That in itself will be quite thrilling. I just can’t wait.

I love being busy and seeing things fall into place. Little by little things are really coming together. With less than three weeks until I leave, the time is going to fly.

I hope you all have a great Wednesday.

-- Designer/Artist/Teacher. Owner of Sheila Landry Designs (http://www.sheilalandrydesigns.com) Scroll saw, wood working and painting patterns and surfaces. "Knowledge is Power"



3 comments so far

View William's profile

William

9070 posts in 1507 days


#1 posted 03-02-2011 03:07 PM

Let us know how this credit card mess turns out.
I had a similar experience a while back. My credit card company was saying my payment was successful, while the company I ordered plans from was saying my credit card was declined. It’s a very frustrating situation, especially when they won’t just let you allow them to talk to each other and straighten it out. I had to play the middle man in my situation and go back and forth with this transaction number and that one, because the transaction numbers was the only information they allowed to discuss over the phone.
I hope your situation works out well. I finally got mine straightened out. Both companies suddenly became much more cooperative when I threatened one company with cancelling my order and finding another source for those supplies and threatened the card company with cancelling my card and finding another company to handle my online transactions.

-- http://wddsrfinewoodworks.blogspot.com/

View rivergirl's profile

rivergirl

3198 posts in 1503 days


#2 posted 03-02-2011 04:18 PM

You mut be ready to tear your hair out! Glad you got some new brushes. I need new ones desperately. Mine are shot. Really really worn out. LOL But I guess that means I have been using them?

-- Homer : "Oh, and how is education supposed to make me feel smarter? Besides, every time I learn something new, it pushes some old stuff out of my brain."

View Sheila Landry (scrollgirl)'s profile

Sheila Landry (scrollgirl)

7683 posts in 1585 days


#3 posted 03-02-2011 04:25 PM

Get them from the Artist's Club, Kelly. There is a link to the brush page on the left. These are the new ones I am trying. The prices are great and the quality is really incredible. I am very happy with them and I am very picky about my brushes. They ship fast too.

As far as the other issue – yep! It seems every month I am wasting a couple of hours with their billing. The site looks great and the software for it is working fine but their office needs some new people I think. It just gets old having to do this every single darn month. At least they “ask questions first and shut down later”. If they shut me down every time there was a problem, I would really be angry.

Part of the game I guess. No matter how much I try to keep in my control, I can’t ‘do it all!’

Sheila

-- Designer/Artist/Teacher. Owner of Sheila Landry Designs (http://www.sheilalandrydesigns.com) Scroll saw, wood working and painting patterns and surfaces. "Knowledge is Power"

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