Well, today will be short as I am already late out of the gate . . .
It seems that I never find myself short of things to do. I suppose that is part of owning my own business.
Last night I had an order in the middle of the night and the customer brought to my attention that on his receipt that he received in the confirmation email, it only showed one item. He had ordered three items and forwarded the receipt to me and I thought it was strange because even though only one item showed on it, the total was correct.
As you can imagine, this was very confusing to him. I must admit, I was confused also.
So instead of writing here, I thought the issue needed my immediate attention and tried some things on the programming of the site. I did a test order and ordered two items and it indeed was the same problem. I then checked several settings and tried again. Same thing.
I got online with customer service from my site and after several minutes of investigation, they stated that they had a note from my credit card processor that they were having trouble with the receipts that were being generated. Apparently they had priority and if I chose to have the receipts come from them, the customer would not get one from my site. I was instructed to go to that account and revise my settings there so they no longer would receive a receipt from them.
I did so, and then went back to my own site and generated another order. Now I didn’t receive any receipt at all. Just a statement saying that I had made an order.
Back to customer service for my site . . .
Many minutes and attempts later with the representative, and after several test orders with the same results for him, it was decided to go to the programming department for them to investigate.
I looked at the clock and realized that this has taken the first two hours of my day with no real resolution. Although at least I know about the problem and stopped the errant receipts from being generated. I suppose no receipt is better than an incorrect one.
The customers have the option of printing their receipt right from the site when their order is completed, and hopefully they will choose to do that. They also receive a matching receipt when I send them their orders, so it isn’t as if they don’t get one at all. And finally, if they email me for one, I certainly can provide it. It is just the point of not having one generated with the order confirmation that is troublesome.
I have much to do today. I have to finish the emblem pattern for my customer and I need to draw some new things. I owe the magazine a candle tray and want to get that off of my books and then I need to start drawing in earnest for the next catalog cut offs.
There is so much to do and it seems my days go by quickly. By nine or ten at night, I am just tired and don’t accomplish much, even if I am just doing odds and ends with the business all day. So today I am keeping this short and need to get moving on other things. Hopefully I will have more interesting things to discuss tomorrow.
Have a great Saturday! :)
-- Contributing Editor, Creative Woodworks and Crafts, Sheila Landry Designs http://www.sheilalandrydesigns.com "Knowledge is Power"