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My Journey As A Scroll Saw Pattern Designer #219: Taking Care of Business

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Blog entry by Sheila Landry (scrollgirl) posted 1300 days ago 2274 reads 0 times favorited 4 comments Add to Favorites Watch
« Part 218: Making Lemonade from a Snowflake Part 219 of My Journey As A Scroll Saw Pattern Designer series Part 220: Moving Right Along »

Well, today will be short as I am already late out of the gate . . .

It seems that I never find myself short of things to do. I suppose that is part of owning my own business.

Last night I had an order in the middle of the night and the customer brought to my attention that on his receipt that he received in the confirmation email, it only showed one item. He had ordered three items and forwarded the receipt to me and I thought it was strange because even though only one item showed on it, the total was correct.

As you can imagine, this was very confusing to him. I must admit, I was confused also.

So instead of writing here, I thought the issue needed my immediate attention and tried some things on the programming of the site. I did a test order and ordered two items and it indeed was the same problem. I then checked several settings and tried again. Same thing.

I got online with customer service from my site and after several minutes of investigation, they stated that they had a note from my credit card processor that they were having trouble with the receipts that were being generated. Apparently they had priority and if I chose to have the receipts come from them, the customer would not get one from my site. I was instructed to go to that account and revise my settings there so they no longer would receive a receipt from them.

I did so, and then went back to my own site and generated another order. Now I didn’t receive any receipt at all. Just a statement saying that I had made an order.

Back to customer service for my site . . .

Many minutes and attempts later with the representative, and after several test orders with the same results for him, it was decided to go to the programming department for them to investigate.

I looked at the clock and realized that this has taken the first two hours of my day with no real resolution. Although at least I know about the problem and stopped the errant receipts from being generated. I suppose no receipt is better than an incorrect one.

The customers have the option of printing their receipt right from the site when their order is completed, and hopefully they will choose to do that. They also receive a matching receipt when I send them their orders, so it isn’t as if they don’t get one at all. And finally, if they email me for one, I certainly can provide it. It is just the point of not having one generated with the order confirmation that is troublesome.

I have much to do today. I have to finish the emblem pattern for my customer and I need to draw some new things. I owe the magazine a candle tray and want to get that off of my books and then I need to start drawing in earnest for the next catalog cut offs.

There is so much to do and it seems my days go by quickly. By nine or ten at night, I am just tired and don’t accomplish much, even if I am just doing odds and ends with the business all day. So today I am keeping this short and need to get moving on other things. Hopefully I will have more interesting things to discuss tomorrow.

Have a great Saturday! :)

-- Contributing Editor, Creative Woodworks and Crafts Magazine, If you like reading my blog, come visit at Sheila Landry Designs http://www.sheilalandrydesigns.com "Knowledge is Power"



4 comments so far

View patron's profile

patron

12976 posts in 1945 days


#1 posted 1300 days ago

my online banking decide to change passwords
(some new broom nerd i suppose
making a name for himself)
of course there was no e-mail sent to this affect
i couldn’t get on site
many tries and many call to the bank and visits there later
i finally got it fixed

now i have a pass word for my online
a different pin for phone inquiries
and a different pin for my debit card

all so some new guy can show of to the interworld
about how he changed things
so that nobody can get to use the site
some security
i have other sites i can’t access because they won’t accept my user name
or password (that they require)

like who can remember every site requirement
without writing it down (a no-no)

i still get 3 or 4 bill notices
that the numbers they sent me to open don’t work
and so it is treated as a ‘hacker’ and dumped

technology and egos at work

-- david - only thru kindness can this world be whole . If we don't succeed we run the risk of failure. Dan Quayle

View NH_Hermit's profile

NH_Hermit

383 posts in 1700 days


#2 posted 1300 days ago

Sheila, your phase, “go to the programming department for them to investigate” made me chuckle.

During an annual physical exam a few years back, my doctor asked what I did for a living. I told him I was a software engineer. He added, “So you’re the guy who fixes all those computer glitches.” My answer was, “No, I’m the guy who creates those glitches.”

-- John from Horse Shoe

View Sheila Landry (scrollgirl)'s profile

Sheila Landry (scrollgirl)

7490 posts in 1524 days


#3 posted 1300 days ago

Paton – I know it gets crazy! I have one place that the password expires every three months. You need to have your password at least 8 digits, alpha-numeric, and there can be no recognizable words in it (such as “it” or any combination of letters that form words) You can’t use the same password that you already did. And you aren’t supposed to write it down at anywhere.

Don’t they realize that I am blonde?????

LOL John!

-- Contributing Editor, Creative Woodworks and Crafts Magazine, If you like reading my blog, come visit at Sheila Landry Designs http://www.sheilalandrydesigns.com "Knowledge is Power"

View TopamaxSurvivor's profile

TopamaxSurvivor

14618 posts in 2280 days


#4 posted 1299 days ago

I just watched the shellac video on another blog. It amazes me that cavemen eventually figured out how to make steel to smooth wood and finish it with shellac, let alone make a word type on a keyboard appear aroound the world in seconds ;-))

I hope “programming” figures out the puzzle :-))

-- "some old things are lovely, warm still with life ... of the forgotten men who made them." - D.H. Lawrence

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