| Blog series by scottb | updated 968 days ago | 2 parts | 783 reads | 50 comments total |
Part 1: Admit it, fix it, and move on... (now with pix!)
First the bad news, just after my Bro-in law rec’d his homemade 6-in-1 mahogany screwdriver for christmas (and my nephew asked if he was really going to use it) it broke. Apparently the fact that I made it was a miracle, as I misjudged and left the wall closest to the business end very thin. First attempt was only a success in working out all the details in getting it on the lathe, and then off in one piece. Another second and It would have exploded on me. Like any good customer ...
Part 2: replacement
Dear Sir, We are very sorry to hear that our first generation custom made six-in-one screwdriver did not live up to your screw driving expectations of being able to drive nearly as many screws as the Titanic made Trans-Atlantic voyages. We take our product design and customer service very seriously, and have sacked everyone involved with the first product line. At considerable time and expense we have completely retooled our product line and would like to offer you a replacement fro...
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