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One and Done!

One and Done!

04-11-2010 01:26 AM by scopemonkey | 19 comments »

I bought these bench hold fasts from Rockler. One moderate tap with my mallet and it broke. I had another one, same issue. Extremely poor quality and not worth a cent. I expect better from Rockler than this PoS. I think the Taiwan stamp says it all.

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PSI Customer Support

PSI Customer Support

08-03-2009 11:33 PM by scopemonkey | 13 comments »

OK..OK…this isn’t about a new cool tool. However, sometimes it is nice to recognize the service and people behind those cool new tools. I recently placed an order with Penn State Industries online and used a gift debit card that I thought had enough on it to cover the order. Well, it didn’t and the order “bounced.” I got a very nice call and email and the Customer Service agent (Judy) worked things out for me with as courteous a tone as you could imagine. ...

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