Reviews: Bessey Customer Service

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Bessey Customer Service - Credit where it is due

Bessey Customer Service - Credit where it is due

01-27-2011 06:56 AM by RobWoodCutter | 19 comments »

Customer Service Last year I bought a bunch of Bessey clamps from one of the big online retailers and several of the K-body’s came pourly package and thus several clamps came in damaged. I contacted them and they sent some replacement parts. About a month ago I purchased some of the longer Bessey’s K-Bodys from the same online retails and they too came with pour packaging and had some damage. The online retailer offered a small credit if I chose to keep them or I could send th...

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Unhappy with customer service

Unhappy with customer service

08-25-2011 10:49 PM by JasonWagner | 20 comments »

Update I got my part in the mail today. It was post marked August 24th. So it was sent a week after I told them the first one never showed up. It was also shipped from NY state to my house in PA. Still not thrilled but I got my part and I upgraded the rating to 3-stars. I know people want product reviews, but I feel that this customer service issue is valid. The clamp seems to work OK although the rotating handle is too short and manually pulling the strap out isn’t as easy as i...

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