Laguna customer service

  • Advertise with us
Review by cj5 posted 12-12-2016 11:55 PM 3618 views 0 times favorited 9 comments Add to Favorites Watch
Laguna customer service No-picture-s No-picture-s Click the pictures to enlarge them

I have had the Laguna 14/12 bandsaw for just over a year and have had no issues with it. Saturday I was cutting some wet wood into turning blanks and burned up the drive belt. Monday morning I called Alex at Laguna customer service to order a new on, expecting to pay for it. Alex asked if I had registered it and the date of purchase. I had and was 4 days over the 1 year warranty.
To my surprise they covered the belt and shipping. That sure did make my day !

View cj5's profile


24 posts in 1098 days

9 comments so far

View Ken90712's profile


17543 posts in 3092 days

#1 posted 12-13-2016 06:40 PM

Glad to hear, I like Laguna and was talking to the owner at a woodworking demo at his facility a while back. I mentioned that his customer service had a bad reputation. He was aware of it and working on it.

-- Ken, "Everyday above ground is a good day!"

View runswithscissors's profile


2646 posts in 1928 days

#2 posted 12-14-2016 11:59 PM

I’m curious how a drive belt could burn up with a year’s use.

-- I admit to being an adrenaline junky; fortunately, I'm very easily frightened

View cj5's profile


24 posts in 1098 days

#3 posted 12-15-2016 02:04 PM

runwithscissors: I can only guess because I had a pickup load of very fresh cut wet wood to turn into blanks and I ignored the warning signs, build up on blade, saw slowing down, etc ….... operator error ?

View TomE's profile


2 posts in 218 days

#4 posted 07-16-2017 12:45 AM


I am about to replace the belt on my 1412 (it has developed a tear). Do you have advice on the process or was it relatively easy? I have been putting in off for a while.

Any input would be appreciated. You’re the first one I have seen who has had to do this repair.

Thank you,


View a1Jim's profile


116900 posts in 3480 days

#5 posted 07-16-2017 02:11 AM

It’s good to hear positive things about Laguna.s customer service for a change.

-- Custom furniture

View cj5's profile


24 posts in 1098 days

#6 posted 07-17-2017 12:02 PM

TomE; sorry to take so long to reply, have been on vacation. Replacing the belt was pretty straight forward, the owner’s manual covered it pretty well. I needed to used a gear puller to get the main shaft loose. The manual is available on Laguna website if you don’t have one.

View TomE's profile


2 posts in 218 days

#7 posted 07-18-2017 08:09 PM

Thank you. That is good to hear. Hope you had a good vacation. I was concerned about getting everything back into the proper alignment but it sounds like that isn’t too hard to do.

View Hermit's profile


174 posts in 1228 days

#8 posted 09-01-2017 03:00 AM


-- I'm like the farmer's duck. If it don't rain, I'll walk.

View BoardsByBullard's profile


11 posts in 231 days

#9 posted 01-03-2018 03:50 PM

Just another note towards Laguna’s customer service.

I picked up a 14-Twelve over the weekend and noticed a few minor QC issues with the saw, I was seeing some flatness issues with the fence and table insert. I emailed Laguna at 2:04pm, received a phone call from Jacob D. at Laguna’s customer service at 2:34pm and had a sales order in my email at 2:44pm.

I’m completely blown away by how fast the process was and how friendly Jacob was on the phone, what I expected to be a long drawn out process literally took a few moments.

10/10 – Would Recommend.

Have your say...

You must be signed in to post the comments.

DISCLAIMER: Any posts on LJ are posted by individuals acting in their own right and do not necessarily reflect the views of LJ. LJ will not be held liable for the actions of any user.

Latest Projects | Latest Blog Entries | Latest Forum Topics