|Review by BobinSachse||posted 12-05-2016 06:52 PM||2356 views||0 times favorited||14 comments|
I just got my Grizzly G0715P delivered on Friday. Lift gate service dropped it right at my shop door. pulled the saw and smaller pallet off of the delivery pallet and into the shop with my fridge dolly. Not too much trouble.
Got to it on Sunday to begin set up. took about an hour to get it onto the Shop Fox mobile base. No helper available….
Everything was going just fine until I tried to install the rear rail to the table for the fence. It has 4 bolts to do this talk, two M10-1.5×25 cap screws that fasten it to the main table and two M8—1.25×35 to fasten it to the table extensions. The big problem here is that they failed to drill the hole in the left wing to accept the cap screw. I was a bit ticked off to say the least!! I REALLY hope this is not a bad omen…
I called Grizzly Tech support this morning and it looks like it will take about 10 days to 2 weeks to get a new extension wing to me… At least they are taking care of it for me. The tech did say that one option was for me to drill it out myself. My thoughts are that I paid good $$$ for this saw and I should NOT have to finish their job. And if I did try and make a mistake in alignment, then would they still cover it? Not worth the chance IMHO!!!
I received an RMA and shortly after a UPS shipping label too. He told me it could take as much as 48 hours to get that. UPS will have it tomorrow.
Tech Support/Customer Service +++++
Factory Quality Control—————-
Updates to follow.
-- Bob Y.