| Review by scopemonkey | posted 111 days ago | 454 views | 0 times favorited | 11 comments | ![]() |
![]() |
- Pennstate Industries Customer Support
- Brand: Pennstate Industries | Category: Other

OK..OK…this isn’t about a new cool tool. However, sometimes it is nice to recognize the service and people behind those cool new tools.
I recently placed an order with Penn State Industries online and used a gift debit card that I thought had enough on it to cover the order. Well, it didn’t and the order “bounced.” I got a very nice call and email and the Customer Service agent (Judy) worked things out for me with as courteous a tone as you could imagine. She even gave me $10 off my order to match the balance on my gift card. Wow…my mistake and they give me $10. That’s service!
-- GSY from N. Idaho

























11 comments so far
Russel
home | projects | blog
2057 posts in 832 days
posted 111 days ago
I can echo what you say. I had an order shipped short and one call and the rest was shipped the next day. No questions asked, no doubt about my claim. I like the way they do business and agree that they should get some recognition.
-- When you give someone a chance it may well be their last.
Jim
home | projects | blog
67 posts in 890 days
posted 111 days ago
I have had excellent customer service from PSI as long as you call during regular business hours.
-- Jim in Cushing Oklahoma
sIKE
home | projects | blog
1094 posts in 646 days
posted 111 days ago
I was up in the MCLS/PSA showroom last year, talk about a great bunch of guys! Had a blast the hour or so I was hanging out there. The test router bits are a steal of deal. If you are in the Philly area it is worth the time to pay the guys a visit!
-- //FC - Round Rock, TX - "Experience is what you get just after you need it"
cabinetmaster
home | projects | blog
8490 posts in 451 days
posted 111 days ago
Have had good service with PSI also. Need to make a trip north sometime and stop in and see them.
-- Jerry--A man can never have enough tools or clamps
sboyle
home | projects | blog
30 posts in 150 days
posted 110 days ago
I am about 25 minutes away from the showroom. They are a good bunch of people. They really take care of you and give you solid advice. It is a nice place to go.
-- Hey, It will always make good firewood!!
ND2ELK
home | projects | blog
6136 posts in 666 days
posted 110 days ago
I have nothing but good to say about State Penn Industries where I bought my dust collect system from. Great product and great customer service! I left positive feed back on their sight if you care to see why I feel that way. I would highly recommend them and their product!
God Bless
tom
-- Mc Bridge Cabinets, Iowa
a1Jim
home | projects | blog
16598 posts in 470 days
posted 110 days ago
That’s were I buy my Oil :-))
-- Jim from Heirloom Woodshop Southern Oregon
Abbott
home | projects | blog
203 posts in 196 days
posted 110 days ago
I have also had good luck ordering parts from Penn State.
-- Still clinging to my guns and religion.
Karson
home | projects | blog
25795 posts in 1293 days
posted 110 days ago
I was in their showroom about 3 weeks ago. I stopped on my way to Chuck Benders shop.
I’ve bought from them for about 8 years. A great group of people.
-- What happens in the workshop stays in the workshop. No wait that doesn't sound right. Karson Southern Delaware karson_morrison@bigfoot.com †
Innovator
home | projects | blog
3125 posts in 306 days
posted 110 days ago
I have always had good service from them.
-- Whether You Think You Can or You Think You Can't, YOU ARE RIGHT!!!
RUINTUIT
home | projects | blog
40 posts in 324 days
posted 110 days ago
Fastest shipping I’ve ever seen. Amazing.
-- Scott, Irmo SC