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PSI Customer Support

Review by scopemonkey posted 111 days ago 454 views 0 times favorited 11 comments Add to Favorites Watch
PSI Customer Support No-picture-s No-picture-s Click the pictures to enlarge them

OK..OK…this isn’t about a new cool tool. However, sometimes it is nice to recognize the service and people behind those cool new tools.

I recently placed an order with Penn State Industries online and used a gift debit card that I thought had enough on it to cover the order. Well, it didn’t and the order “bounced.” I got a very nice call and email and the Customer Service agent (Judy) worked things out for me with as courteous a tone as you could imagine. She even gave me $10 off my order to match the balance on my gift card. Wow…my mistake and they give me $10. That’s service!

-- GSY from N. Idaho

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scopemonkey

129 posts in 1056 days



11 comments so far

View Russel's profile

Russel

2057 posts in 832 days


posted 111 days ago

I can echo what you say. I had an order shipped short and one call and the rest was shipped the next day. No questions asked, no doubt about my claim. I like the way they do business and agree that they should get some recognition.

-- When you give someone a chance it may well be their last.

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Jim

67 posts in 890 days


posted 111 days ago

I have had excellent customer service from PSI as long as you call during regular business hours.

-- Jim in Cushing Oklahoma

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sIKE

1094 posts in 646 days


posted 111 days ago

I was up in the MCLS/PSA showroom last year, talk about a great bunch of guys! Had a blast the hour or so I was hanging out there. The test router bits are a steal of deal. If you are in the Philly area it is worth the time to pay the guys a visit!

-- //FC - Round Rock, TX - "Experience is what you get just after you need it"

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cabinetmaster

8490 posts in 451 days


posted 111 days ago

Have had good service with PSI also. Need to make a trip north sometime and stop in and see them.

-- Jerry--A man can never have enough tools or clamps

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sboyle

30 posts in 150 days


posted 110 days ago

I am about 25 minutes away from the showroom. They are a good bunch of people. They really take care of you and give you solid advice. It is a nice place to go.

-- Hey, It will always make good firewood!!

View ND2ELK's profile

ND2ELK

6136 posts in 666 days


posted 110 days ago

I have nothing but good to say about State Penn Industries where I bought my dust collect system from. Great product and great customer service! I left positive feed back on their sight if you care to see why I feel that way. I would highly recommend them and their product!

God Bless
tom

-- Mc Bridge Cabinets, Iowa

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a1Jim

16598 posts in 470 days


posted 110 days ago

That’s were I buy my Oil :-))

-- Jim from Heirloom Woodshop Southern Oregon

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Abbott

203 posts in 196 days


posted 110 days ago

I have also had good luck ordering parts from Penn State.

-- Still clinging to my guns and religion.

View Karson's profile

Karson

25795 posts in 1293 days


posted 110 days ago

I was in their showroom about 3 weeks ago. I stopped on my way to Chuck Benders shop.

I’ve bought from them for about 8 years. A great group of people.

-- What happens in the workshop stays in the workshop. No wait that doesn't sound right. Karson Southern Delaware karson_morrison@bigfoot.com †

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Innovator

3125 posts in 306 days


posted 110 days ago

I have always had good service from them.

-- Whether You Think You Can or You Think You Can't, YOU ARE RIGHT!!!

View RUINTUIT's profile

RUINTUIT

40 posts in 324 days


posted 110 days ago

Fastest shipping I’ve ever seen. Amazing.

-- Scott, Irmo SC

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