|Review by tenontim||posted 07-14-2009 09:59 PM||3786 views||0 times favorited||8 comments|
I’ve been upgrading my clamp collection, to include these 7200 series bar clamps, by Jorgensen. I had a couple of older Jorgensen clamps, and was happy with them. They were a quality product. Recently, I purchased a dozen of the 36” bar clamps, to replace the bar clamps that I normally use for my table top glue ups. The first time I used these clamps, I had the clutch plates on 4 clamps break. One clamp broke all 5 clutches at the same time. I was quite disappointed, since these clamps were brand new, and I was looking forward to long use from these clamps, since they normally will give you nice, flat glue ups and exert as much pressure as you need, without twisting the handles off.
I sent an email to the Adjustable Clamp Company, the makers of these clamps, and told them of the problem. I was very pleased with their response. They notified me that the clutches had been heat treated incorrectly, which was causing the breakage, and they would send out replacement clutches free of charge.
It’s always nice when a company will stand behind their products and not give you excuses for problems, but give you solutions.
While it may be a bit of an inconvenience to replace all of the clutches, I still give the clamps and the customer service a five star rating. And yes, I plan to buy more of these clamps in the future.