| Review by hootr | posted 138 days ago | 396 views | 0 times favorited | 7 comments |  |
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- Freud FT2000E
- Brand: Freud | Category: Routers
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i emailed freud customer service yesterday (saturday) about a problem with my router and to my surprise this morning they had responded with the information on parts and a tech support #. i really wasn’t expecting that over a weekend. great service i think
the FT2000E has been table mounted since new, the last couple years, with no complaints
the other day the router wouldn’t start. flipped the switch a couple times and it started. happened again a little later. loose wire, bad switch???? don’t know but now i’m nervous. then i notice the variable speed dial is gone.
i’m not knocking the router, it’s a great machine but has anyone else had this problem?
i’ll let you know how the repair goes when i get the parts
-- Ron, Missouri
7 comments so far
cabinetmaster
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8663 posts in 456 days
posted 138 days ago
I’ve not had any problem with my Freud yet. Knock on wood. Looks like you got a quick responce though. Keep us posted on how everything comes out.
-- Jerry--A man can never have enough tools or clamps
SnowyRiver
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3467 posts in 378 days
posted 138 days ago
Always nice when they respond so quick. Maybe its something simple like a dirty switch. Good luck with it.
-- Wayne - Plymouth MN
Derek Lyons
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266 posts in 466 days
posted 138 days ago
Not much of a review here…
-- Derek, Bremerton WA --
a1Jim
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17016 posts in 475 days
posted 138 days ago
Hope it comes together for you
-- Jim from Heirloom Woodshop Southern Oregon
Don Newton
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532 posts in 516 days
posted 135 days ago
How can it rate 5 stars when it sounds like it is falling apart?
-- Don, Pittsburgh
reggiek
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716 posts in 168 days
posted 135 days ago
Glad to hear some good news about customer support these days….lots of nightmares out there lately. It does sound like some infiltration of the switch perhaps….that seems to be the focal point for problems on most routers….there has been a lot of engineering devoted to specifically that too…I make it a practise to blow out my router after each use just to insure that I dont cause the switch to fail…its easy and only takes a couple minutes.
I would certainly rate the customer support high…but just one problem like this would not make me consider the tool as inferior unless I saw a few more notices of failures…
Keep us abreast of the results.
As an aside, I have used alot of their bits and have nothing but praise for the quality and workmanship…hope they keep it up.
-- Woodworking.....My small slice of heaven!
hootr
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133 posts in 244 days
posted 132 days ago
guess i wasn’t plain enough or put this comment in the wrong place
i was just bragging on the customer service, the tool is top notch
after talking to the tech guy i took it apart, cleaned it up and it runs like a champ
better housekeeping on my part should be the answer
thanks for the feedback both pro & con
-- Ron, Missouri