|Review by Kurt T. Kneller||posted 09-03-2015 12:00 AM||11641 views||0 times favorited||3 comments|
Well, my new Jessem Rout-R-Lift II finally was delivered today. This review is preliminary at this time and still need to complete my router table before using it. So, I can only comment on whole experience to date.
The 3 star rating at this time is a reflection on the customer service and purchasing experience.
I give 4 stars on initial inspection.
The Purchasing Experience:
I placed the order, through JessemDirect.com on August 4th, and regrettably used PayPal to place the order. I come to find out that was a mistake in this case. The funds were withdrawn from my account on August 5th. At no time did I ever receive an email to confirm the order was placed and or the status. I only was able to find out what the status was by calling them about a week later. Their representative told me they were down for 2 weeks for year end inventory and they were just coming back to full production. Let me say that throughout the ordering process there was no indication about items being on back-order or not in inventory. I called a week later and the story changed a bit and they were down for about a month and the were waiting on just one part. Finally after a third call during the middle of the week she told me it was ready and it would ship the next day. Did not happen. It was shipped the following week. Turns out it was also held up in customs for about 4 days. I ended up order through them direct because I could not find the lift, template and extra rings at once source, seemed to makes sense at the time. In the future, I think if I buy any other Jessem tools, it will be state side for sure. If you would order through Jessem I would recommend to do it over the phone and get verification of availability!
Upon opening the box I am pleased so far. The lift seems well built, runs smooth and the fit and finish look great. The plate is phenolic along with the rings. The plate appears flat but I’ll check it tomorrow with my Woodpeckers straight edge. I like the fact that the plate has holes for locking bolts at the corners, plate snuggers and plenty of set screws along the perimeter to ensure that plate will sit sold once installed. I will test the fit with my Bosch router. God I hope it fits and the are no problems. I would hate to go through the hassle of sending back through customs. It feels like a precise tool and I hope that was worth the wait. I will post an update after I have it installed and had a chance to put it to the test.
Wish me luck.
-- Start with ten, end with ten.......