LumberJocks

Rikon 70-220 VSR Customer Service

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Review by woodmaker posted 08-21-2015 06:59 PM 12397 views 0 times favorited 6 comments Add to Favorites Watch
Rikon 70-220 VSR Customer Service No-picture-s No-picture-s Click the pictures to enlarge them

I must brag on Rikon and their customer service.
My lathe variable speed indicator stopped working. 1st Rikon sent me a new cable and that worked for a couple days and stopped working again.
Rikon sent me a new mother board and switch assembly pronto; which I promptly crossed wires and fried. I contacted Rikon told them what I did and asked how much for a new one. Rod Burrow from Rikon whom I’ve been working with sent me another new one and no cost with an invite to call before I install. I will certainly do that as I don’t want a repeat.

Anyway this is what’s known as GREAT customer service and I had to post it.

-- Mike




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woodmaker

320 posts in 2261 days



6 comments so far

View Redoak49's profile (online now)

Redoak49

2254 posts in 1558 days


#1 posted 08-21-2015 08:18 PM

I think that Rikon is finding a place in the market. I have the 10” bandsaw and happy with it as it fits between my big bandsaw used for resawing and a scroll saw.

Glad to hear about the customer service as it likely will make me consider them in the future.

Thanks for the review.

View ThomasPittman's profile

ThomasPittman

39 posts in 1392 days


#2 posted 08-22-2015 01:10 AM

I’m not sure though if this case is the exception or the rule. I contacted Rikon about a broken locking lever for my lathe, which in my opinion shouldn’t have been so easy to break. I was just told that I could buy another one and pay to have it shipped to Canada for a ridiculous price. It still hasn’t been replaced and may never be…

View PurpLev's profile

PurpLev

8525 posts in 3218 days


#3 posted 08-23-2015 12:24 AM

I’ve had nothing but great experience with Rikon both from the tools/quality as well as their customer service.

-- ㊍ When in doubt - There is no doubt - Go the safer route.

View toddbeaulieu's profile

toddbeaulieu

787 posts in 2574 days


#4 posted 08-24-2015 11:40 PM

I too have had excellent experience with their service. I have their little band saw and the plastic knobs crumbled after about a year or two and a tire deteriorated. Almost as if it had been subjected to a chemical.

Without missing a beat they replaced everything for free.

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woodmaker

320 posts in 2261 days


#5 posted 08-27-2015 03:16 PM

Sorry you weren’t as lucky


I m not sure though if this case is the exception or the rule. I contacted Rikon about a broken locking lever for my lathe, which in my opinion shouldn t have been so easy to break. I was just told that I could buy another one and pay to have it shipped to Canada for a ridiculous price. It still hasn t been replaced and may never be…

- ThomasPittman


-- Mike

View Goodsh's profile

Goodsh

68 posts in 1490 days


#6 posted 08-30-2015 07:06 PM

I have to agree. They’ve been great for me. One of the lockbars for my jointer/planer was stuck (screw was jammed and didn’t move). I had to cut off the screw off to get it out. They sent me three new ones in days. The fence has a very small bow in it and they offered to replace it. I haven’t bothered because it doesn’t affect getting square results.

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