|Review by woodmaker||posted 08-21-2015 06:59 PM||11203 views||0 times favorited||6 comments|
I must brag on Rikon and their customer service.
My lathe variable speed indicator stopped working. 1st Rikon sent me a new cable and that worked for a couple days and stopped working again.
Rikon sent me a new mother board and switch assembly pronto; which I promptly crossed wires and fried. I contacted Rikon told them what I did and asked how much for a new one. Rod Burrow from Rikon whom I’ve been working with sent me another new one and no cost with an invite to call before I install. I will certainly do that as I don’t want a repeat.
Anyway this is what’s known as GREAT customer service and I had to post it.