Excellent Customer Service

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Review by Julian posted 08-04-2015 03:15 PM 3518 views 1 time favorited 5 comments Add to Favorites Watch
Excellent Customer Service No-picture-s No-picture-s Click the pictures to enlarge them

I recently made another purchase for carbide cutters from Captain Eddie. Long story short; the post office lost my package/envelope from Capt. Eddie. I contacted him and he graciously said he would send out another shipment at no extra cost. I was not expecting him to do that. The postal service was the one to blame. I definitely will continue to purchase from Big Guy Productions.

-- Julian

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1366 posts in 2832 days

5 comments so far

View Dutchy's profile


3080 posts in 2310 days

#1 posted 08-04-2015 03:21 PM

Thats nice from Captain Eddie, and good service to you two.


View a1Jim's profile


117232 posts in 3719 days

#2 posted 08-04-2015 03:31 PM

It’s great to hear positive stories about customer service. I assume these cutters are for turning tools?

-- wood crafting & woodworking classes

View lew's profile


12319 posts in 3897 days

#3 posted 08-04-2015 04:03 PM

You gotta love that Capt. Eddie!

-- Lew- Time traveler. Purveyor of the Universe's finest custom rolling pins.

View Desert_Woodworker's profile


1615 posts in 1356 days

#4 posted 08-04-2015 05:52 PM

Capt. Eddie videos rock.

-- Desert_Woodworker

View playingwithmywood's profile


430 posts in 1739 days

#5 posted 08-21-2015 05:16 AM

Capt. Eddie is great and love his videos and his cutters

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