Rockler customer service rocks

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Review by fiddlebanshee posted 38 days ago 2266 views 0 times favorited 6 comments Add to Favorites Watch
Rockler customer service rocks No-picture-s No-picture-s Click the pictures to enlarge them

A little history. About 5 years ago I bought a mini bench top router table from Rockler. After two moves and some mishaps the mdf subfences were ruined so I needed new ones. I didn’t want to make my own so I contacted Rockler to see if I could order these parts.

Rockler answered my email promptly with the information that they didn’t make that size anymore but that the longer ones for their regular table would fit, but would stick out at the sides a bit. And they asked what my address was. So I sent them my address, thinking they would ask me for a credit card number now that I stated that I wanted these subfences.

About a week later the subfences arrived in the mail. No shipping charges, totally for free. This was not what I asked because I’d been perfectly willing to pay for the parts, seeing that I had owned this table for more than 5 years, so I was totally impressed with their customer service.

I will be ordering more stuff from Rockler for sure!

-- As if I needed another hobby!

View fiddlebanshee's profile


134 posts in 1570 days

6 comments so far

View whitebeast88's profile


3465 posts in 814 days

#1 posted 38 days ago

all the experience i’ve had with rockler has been good.last year i ordered some casters from them 3 sets,2 came with the rest of the order and i thought the other would come seperate in a couple days.when i didn’t i called and they sent the next set in a few days no questions asked.

-- Marty.Athens,AL

View NormG's profile


4088 posts in 1628 days

#2 posted 37 days ago

Great service indeed, very good customer support

-- Norman

View StumpyNubs's profile


6160 posts in 1425 days

#3 posted 37 days ago

I love Rockler. They have an excellent selection of their own branded products that are all very high quality. Their prices are reasonable, shipping is very fast and service is as good as any company I have ever dealt with. Just a great bunch of folks over there.

-- It's the best woodworking show since the invention of wood... New episodes at:

View Dedvw's profile


76 posts in 1505 days

#4 posted 37 days ago

Love Rockler and their customer service. Shipping is always affordable and fast. My local Rockler store also kicks serious butt.

View felkadelic's profile


193 posts in 1164 days

#5 posted 37 days ago

While my local Woodcraft stocks a better selection of products, my two local Rocklers (especially one of them) absolutely blow Woodcraft out of the water when it comes to customer service.

View jeff's profile


642 posts in 2089 days

#6 posted 37 days ago

Now that is great customer service…

-- Jeff,Tucson,Az.

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