|Review by fiddlebanshee||posted 07-13-2014 03:25 PM||2695 views||0 times favorited||6 comments|
A little history. About 5 years ago I bought a mini bench top router table from Rockler. After two moves and some mishaps the mdf subfences were ruined so I needed new ones. I didn’t want to make my own so I contacted Rockler to see if I could order these parts.
Rockler answered my email promptly with the information that they didn’t make that size anymore but that the longer ones for their regular table would fit, but would stick out at the sides a bit. And they asked what my address was. So I sent them my address, thinking they would ask me for a credit card number now that I stated that I wanted these subfences.
About a week later the subfences arrived in the mail. No shipping charges, totally for free. This was not what I asked because I’d been perfectly willing to pay for the parts, seeing that I had owned this table for more than 5 years, so I was totally impressed with their customer service.
I will be ordering more stuff from Rockler for sure!
-- As if I needed another hobby!