|Review by Hawkeye1434||posted 06-08-2014 08:09 PM||9417 views||0 times favorited||34 comments|
I just had the biggest hassle of my life when I got the grizzly 8 inch spiral head dovetail jointer. It took me about three months before I actually got a chance to unpackaged my purchase and then it took me another three days to get all the Schmutz cleaned off of it from the being sent from overseas. I thought to myself boy this is going to be awesome 8 inch helical cutterhead for less than half of the price of a powermatic. Once I finally got the machine set up I put a straight edge on it outfeed table to touching the blade to the infeed table and I ran my long straight edge all the way to one end or the other it was 3/32 inch out of being coplanar. Also my fence was warped on the outfeed side the top left-hand corner was out and on infeed side the bottom right hand corner was out so if I fixed one issue the other one actually got worse. Grizzlies customer service was actually pretty good, they want me to take pictures of my issues and send it to them, they decided that my issues were not acceptable or fixable and they authorized the return for me to ship it back and that’s where things went downhill. They told me to send it back the best I could so I put the machine on a pallet wrapped it with three layers of thick foam and tape and took pictures and that was part of my saving grace. After I ratchet strapped the machine to the pallets I gave it to UPS and took pictures after they loaded it a few weeks later I got an email telling me that they had received my machine and I had returned it in horrible condition. They proceeded to tell me all of the things that I had broke and was bad and that they had set the machine back up and fix the parts and that it was very much within their acceptable tolerances. I sent them the pictures that I took and told them that I was not the person who broke any of that stuff, UPS the carrier was to blame I was very upset and mad that they blamed the customer for all the broken stuff and didnt even think to ask UPS if they had dropped it in shipment. Needless to say after they saw my photos they agreed that UPS was to blame for the damage, by that time after hearing that their engineers thought that the things that I found were bull and that the problems that were caused by me and things that were broken were my fault I got totally turned off to precision grizzly equipment. With that said I own many things from grizzly a dust collector, a sander, a grinder, and a small lathe, but please note that all of those things are not precision instruments much like Harbor freight there certain things you buy there and certain things you don’t and I think grizzly is the same way stay away from precision equipment. IMHO.
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