|Review by ScottKaye||posted 04-11-2014 03:03 PM||3329 views||4 times favorited||11 comments|
How is this for customer service? I needed some new wraps for my drum sander and I remember a buddy of mine recommended Industrial Abrasives. I went to their site and checked them out. Their prices were certainly very good but it was their customer service that really bounced them to the top of the pack, at least for me. They sell 3” aluminum oxide poly/cotton backed paper in 35’ rolls and 52 yard rolls. It would take me several years to go through 52 yards so I opted for the 35’ roll. I have a Supermax 19-38 that requires a 108.75” strip of paper to wrap the drum. I did the calculations and I could get 3 wraps out of the 35’. I noticed that Id have a lot of paper left over if I stuck with the 35’ so I called them up and spoke with a friendly woman and explained my needs. I asked her if it was a problem to order a custom size, she said it wasn’t so I ordered a roll of 3” x 37’ of 80 and 120 grit (enough for 4 wraps) The additional cost was negligible at a buck and some change per roll. Here is the amazing part. I placed my order on Tuesday and figured I wouldn’t get the shipment until next week at the earliest because I placed a custom order. It showed up on my door step on Thursday. Now that is service!
-- "Nothing happens until you build it"