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Incra - Customer Service

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Review by twobyfour16 posted 154 days ago 2055 views 0 times favorited 19 comments Add to Favorites Watch
Incra - Customer Service No-picture-s No-picture-s Click the pictures to enlarge them

Just a quick review of Incra’s customer service – which I give a resounding 5 stars! I bought one of their table saw router table combo packages back in mid December & just got around to opening up the boxes. I am installing the fence system and router table on a new SawStop PCS that I just picked up this weekend. First of all, their ordering process and shipping were spot-on. Obviously, I should have opened up all of the packages when I received them, but I did not open up the box that held the router table top. So, this weekend I jumped into installing everything on the saw & discovered that the router table top had been damaged in transit & had some significant cracks that make it un-usable. I emailed Mark Mueller at Incra (link on their website) on Sunday afternoon asking if there was anything they could do. I expected that they might not be able to do anything since so much time had passed. Well, Mark emailed me first thing this morning (Monday) saying that a new table was on it’s way & no need to return the damaged top. If there is anything that separates one vendor from another, it’s good customer service & standing by your product. So, Incra – 5 stars & lifelong customer.
After I get the system installed & have had a chance to use it, I will do a review of the actual product – but I thought that kudos were due to a good company that cares about their customers.
Thanks for reading.

-- Allan, Portland, OR




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twobyfour16

52 posts in 2087 days



19 comments so far

View retfr8flyr's profile

retfr8flyr

180 posts in 271 days


#1 posted 154 days ago

I have this system on my Jet Xacta saw and it’s great. I had the same 5 star service from Incra when I had a problem with the main positioner. They sent me a new one and didn’t even want the old one back. You will love this system when you have some time to play with it.

-- Earl

View WorksInTheory's profile

WorksInTheory

86 posts in 204 days


#2 posted 154 days ago

I am going to get this when I finally get my saw. Can’t wait. Which size did you get? I am trying to fig if I should get the right or left table or even get the right table but put it on the left (it has the miter slot) or even get it on the right but turn it around. Or even get both so I can work on the end if needed. Not sure if the 52 is way too big or not. As you can see, alot of thinking to do..

View jakep_82's profile

jakep_82

44 posts in 908 days


#3 posted 154 days ago

I’ve never had to return anything, but I’ve had very fast responses from Incra when I had questions. I absolutely love my TS-LS and the joinery system.

@WorksInTheory

I personally don’t like using my table saw to break down sheet goods. I have a track saw which is much easier for me to use for that purpose. As a result I almost never make cuts on my table saw that are wider than 24”. If you do want to break down sheet goods on your table saw you would probably want the 52”, but you’ll need a big area because it will take up a lot of room.

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jeff

634 posts in 2067 days


#4 posted 154 days ago

How customer service should be…

-- Jeff,Tucson,Az.

View twobyfour16's profile

twobyfour16

52 posts in 2087 days


#5 posted 154 days ago

@WorksInTheory – I got the 32” range – and I’m glad I did. The thing takes up a TON of room, although still appropriate for my garage shop. The 52” range would have been TOO big. Mine has 72” rails, and I think the bigger version has 92” rails. Like Jakep, I probably won’t be breaking down too many sheet goods on it. I am installing the rails about 6” further to the right, which gives me a little more space between fence and saw blade. I got the right side router table, as the motor cover on the sawstop is on the left. Headed to the garage now to get back to the fun of putting it together.

-- Allan, Portland, OR

View Dedvw's profile

Dedvw

76 posts in 1483 days


#6 posted 154 days ago

I LOVE all my Incra equipment. I have not had to use their customer service but am glad your experience was good. I can tell by looking at their equipment that the C.S. is probably above par. I will def be purchasing more of their stuff.

Another company that is equal to Incra is Jess Em. They are top notch too!

View retfr8flyr's profile

retfr8flyr

180 posts in 271 days


#7 posted 154 days ago

I also got the 72 inch rails, as I don’t use the saw for breaking down sheet goods. I had to mount the router table on the right side of the saw, as the motor in on the left on the Jet. Mine was a pain to mount because of the table size on the Jet. The jet is 30 inches deep instead of 27 like most of the saws. This required me to get the wide Incra table and setup. The problem is the wide table is 32 inches wide, so I had to space the rails on the saw out almost 1 inch per side. Everything worked out but it is a pain and I wish they made a table that was 30 inches wide.

worksintheroy I didn’t like the way the table mounted in the recommended position.I didn’t like not being able to work around the end of the router table. On mine I have turned the table around and set it up like it’s own table and just turn the positioner around to use the router. Works great and I like it that way.

Tablesaw mode

Router mode.

-- Earl

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WorksInTheory

86 posts in 204 days


#8 posted 154 days ago

Earl – I am absolutely drooling – thanks for the pics! That is a mighty fine setup!

I’ve been looking at some used JETs but all the ones posted on CL are right tilt for some reason.

2 Questions for you:

1) Is it easy to flip and do you lose all your calibration switching back and forth between table saw and routing. I just think I can be that organized to workflow so that I do all cutting and then all routing. I am sort of figure it out as you go type of woodworker right now.

2) I can’t tell but looks like the saw is on a mobile base but not the support legs? How does that work for you?

View Scott Oldre's profile

Scott Oldre

366 posts in 2033 days


#9 posted 154 days ago

If you look just to the left of Earls router table miter slot, on the gold rail, you’ll see a silver bolt. That bolt has a washer on it and when you flip it around to use the router table rather than the table saw, there’s another similar bolt which you can see is snugged up to the bridge the positioner rides in. each way you flip it, just snug it up to the appropriate bolts and you’re completely set. On the money every time. there are two plastic winged nuts that snug up the bridge itself, and to flip it you just back them off a bit on both sides of the bridge, lift and flip….make sure you have the locking slides on the fence itself disengaged before you lift. I love mine..had it for over 8 years and never put the orginal fence on my Craftsman cast iron winged table saw.

My router is actually on the left side, so when I want to use it, I just loosen up the 4 black winged nuts, and slide it down to the other set of positioning bolts. Normally just use the bench dog fence for most router work, but go to the Incra for playing with dovetails.

The incra is one of those things that you’d have to pry from my cold dead hands…unless of course you’ve got a new one to go with that new cabinet saw you’re giving me in exchange.

Scott

-- Scott, Irmo SC

View OldRick's profile

OldRick

72 posts in 296 days


#10 posted 154 days ago

I, too, have many Incra products. Never had to use their customer service as everything arrived in perfect working order. But glad to hear that the service is great just in case. I will say that Mark was GREAT helping me get my order straight and shipped. The flag ship in my shop is the router combo pack 3 with a lift plate. I mated it to a Porter Cable 7518 motor. The setup was worth every penny and it is definitely my favorite toy. And if I can ever get a large enough table saw, you can bet I’ll get the same fence you got. Hope you have lots of fun with it. Keep us posted.

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NormG

3999 posts in 1606 days


#11 posted 154 days ago

Awesome shop addition

-- Norman

View retfr8flyr's profile

retfr8flyr

180 posts in 271 days


#12 posted 154 days ago

Scott nailed it, there isn’t any loss of settings when I turn it around, everything is dead on. Yes the saw is on the Jet mobile base and I did have the legs mounted on the base extension that they make. I don’t really have to move the saw much. I have changed the position since those pics were taken though and I found it’s just as easy to grab it from the end and slightly pick up the legs to move it. The legs and router table are much more stable without the mobile base under them. My garage floor is epoxy coated and the saw moves very easily on it.

OldRick that is the setup I just upgraded to. I have the Incra Mast-R-Lift II and the PC 7518, what a dream package. I just added the Wixey digital readout to it and it’s pretty neat also.

Alan, sorry didn’t mean to hijack your review. I’m just an Incra fanboy these days.

-- Earl

View WorksInTheory's profile

WorksInTheory

86 posts in 204 days


#13 posted 154 days ago

I saw someone here on LJ that put a router table on an r4512 on the left side even though the motor hump was there – it seemed to barely just clear. So I imagine the 21833 might be able to accommodate either left or right. So if you could do either, which do you recommend?

Sorry – is this taking us too off topic?

Maybe to get us back – let me add, yes Incra is pretty responsive to questions. That Mark guy is pretty good and I love that he’s the same guy that does the demos.

View Ken90712's profile

Ken90712

14821 posts in 1791 days


#14 posted 154 days ago

Love Incra and how they treat us as customers! Glad it worked out and good for them for keeping the bar so high!

-- Ken, "Everyday above ground is a good day!"

View wbrisett's profile

wbrisett

133 posts in 951 days


#15 posted 154 days ago

I love my Incra setup on my TS. The jury is still out on making dovetails with the wonderfence though. I’ve had good luck with softer woods, but even Mark admitted in an email to me that with some types of hard woods, he has had the same issue I have had with the wood getting “sucked” into the bit and then having sloppy joints. :(

But overall, I agree 100% with this assessment of their customer service (and products).

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