|Review by soapmaker||posted 12-29-2013 12:53 AM||2983 views||0 times favorited||9 comments|
To review my story so far, I acquired an older grizzly shaper with only the 1/2 inch spindle. I ordered the other two. When I installed them they both had runout like a bent drill bit. I I initially thought the spindle cartridge may have some sort of issue after I installed the first set of spindles. I borrowed a spindle off of my work shaper and it lined up good with a runout of .004” So I took the first set of spindles and checked them on my work machine where they still didn’t improve. So, spindles are the problem, right? So I thought. Contacted tech support with runout specs expecting to have to exchange, but they just sent new spindles checked for runout already, I was very impressed.
Then I install spindle set 2 and have the same problem as before. I call to ask if maybe the spindle cartridge had been changed at some point since both my machine and my work machine were older models. He could not answer that and thought it may not be a 1026, asked me to send some pics of the machine so they could ID it.
I did as I was asked and a few days later got a phone message saying that more spindles (pre-checked for runout) were being sent to me.
I did not know if they were sending me more 1026 spindles or spindles to a pre1026 grizzly (model ???)
I told the guy on the phone(on the 18th) not to send more spindles. I was looking for advise and knowledge.
I asked the call guy if he had the specs on the outside diameter of the g1026 spindle housing but he did not.
My shapers spindle housing is 2.755” or 2 3/4 plus paint. Is this the same? If so
I wanted to know if I can purchase, a fully assembled spindle housing/spindle cartridge for the 1026 and if so what would that cost? I would think that would eliminate all potential problems with spindle alignment unless I was still missing something. I did not want to be the guy they sent parts to multiple times at no cost and it still isn’t right.
So I tell them all of this in an email before spindle set 3 got to me hoping to stop them. It didn’t, set 3 same as first two. I got a reply _We have identified your shaper as the 3HP G1026 vintage pre 1998. The only change occurred in the spindle in the mid 1980’s. We suggest checking to make sure the spindle is sitting square to the table. Unfortunately we do not offer a complete spindle housing that is pre- assembled. We are wondering if the spindle housing is not sitting square to the table which can cause the runout._
Oh my, they have to be kidding right. So ignoring they’re thoughts on the matter I ordered a new spindle cartridge and installed it which fixed everything. Then I look at the parts list again the other day and see they’ve added the complete spindle housing to purchase. Good grief.
After a little fun with getting the wiring on the motor fixed. I got my 27 year old grizzly shaper up and running. Mounted my grizzly feeder that i picked up a few years back on it. They both run great and do almost anything I ask. Invested probably more time than money, I give $200 for the shaper and I think $300 for the feeder, extra spindles, cartridge, spacers, nuts- $100 or so. I now have a workhorse at home comparable to the smaller ones I use at work.
I’ll give the shaper four stars, with the feeder five stars. I know what this size machine is capable of and it does them well. Large panel raisers, climb cutting edge profiles, shop made molding, like butter.
I’ll give customer service four stars for trying to please the customer by sending spindles out at no cost over and over.
Actual tech support I give two stars, they were there and listened but really should have known something. I hope they are better with current machines.
I’ve rambled enough and I know the machine itself is light in this story but I thought someone here might benefit. It was actually http://lumberjocks.com/Quanter50 ’s post on his shaper that made me join LJs so I could message him.