|Review by SKlaus||posted 05-21-2013 03:07 PM||5874 views||1 time favorited||13 comments|
Hey everybody, just wanted to inform you all of my experience this afternoon with a sawstop rep in case you are looking into investing in a new table saw or have to call for some help with the one you have.
I have an older model contractor saw and I just ordered the dado brake through amazon.com. Well I was setting it up to cut, and kept getting a series of lights indicating that the brake was either to far away or to close the blade. I was not able to get it zoned in just right. So after reading the manual, and trying everything I could, i figured it was time for a phone call.
I called the 800 number and immediately a delightful representative directed my call to tech support. 2 rings in, a Mr. Garcia picked up the phone. I explained my situation and he was very understanding of my complaint. I gave him the serial code to my brake cartridge. After doing so he gave me a detailed explanation as to what happened. Apparently there is a programming issue with the cartridge as it is an earlier model (probably not one of amazons most moved items… Maybe it was on the shelf for a bit when they sent it to me). He graciously is sending me a new one, and a return slip for the old one. He also, based on the serial number of my saw, said that if it were just a bit older they would automatically upgrade the switch/brain for the saw as well which suprised me.
If this were not enough, he even emailed me his personal plan/idea in PDF form for an addition to ease cleaning and vacuming of the height adjustment screw that can sometimes get gummed up.
Mr. Garcia was very professional and courteous. You can tell by the way he communicated that he cares about the craft and loves the product that he supports.
If you are on the fence about a new saw, please consider customer service for WHEN not IF your saw has an issue. SawStop is worth more than a look just on that fact alone…
Thanks for reading!!
-- 2 Timothy 2:15 "Be diligent to present yourself approved to God, a worker who does not need to be ashamed, rightly dividing the word of truth."