LumberJocks

Customer Service!!!

  • Advertise with us
Review by PatrickB posted 376 days ago 1375 views 0 times favorited 15 comments Add to Favorites Watch
Customer Service!!! No-picture-s No-picture-s Click the pictures to enlarge them

I recently placed an order with Highland for two bandsaw blades. A 1/2” and a 3/4” woodslicer but had accidentally two 3/4” Woodslicers instead. About a day after the order was placed I received a call from HighLand about my order asking if I really wanted two blades the exact same or was it a mistake. I meant to order a 1/2” and the 3/4”, who calls to double check an order these days? Even if I had wanted two 3/4” blades the same it’s nice to know they care enough to make sure it wasn’t a mistake, even if it means loosing money.
Thanks HighLand Woodworking
Pat

-- Really? Really? How important is it?




View PatrickB's profile

PatrickB

25 posts in 1446 days



15 comments so far

View Grandpa's profile

Grandpa

2975 posts in 1173 days


#1 posted 376 days ago

Nice to know people like this exist. Thanks for sharing

View madts's profile

madts

1210 posts in 838 days


#2 posted 376 days ago

Highland is pretty darn good. A+

-- Thor and Odin are still the greatest of Gods.

View Woodmaster1's profile

Woodmaster1

411 posts in 1085 days


#3 posted 376 days ago

I have always liked dealing with them. I had a problem processing an online order one phone call and it was taken care of. I actually talked to a real person.

View danr's profile

danr

148 posts in 1683 days


#4 posted 376 days ago

Thanks for sharing your experience.

I ordered and received a 3/4 woodslicer and was EXTREMELY impressed with the re-saw performance of the blade.
I will continue to be a customer.

View Schoey's profile

Schoey

23 posts in 1973 days


#5 posted 376 days ago

I’m fortunate to live 1/2 hr. from Highland. What a wonderful group of people, and such an awesome store.

View a1Jim's profile

a1Jim

109181 posts in 2075 days


#6 posted 376 days ago

That is good service

-- http://artisticwoodstudio.com Custom furniture

View DaleM's profile

DaleM

864 posts in 1882 days


#7 posted 376 days ago

I bought my bandsaw from them a few years agao and had great service when I called to verify when the truck was scheduled to arrive.

-- Dale Manning, Carthage, NY

View live4ever's profile

live4ever

981 posts in 1508 days


#8 posted 376 days ago

Curious if anyone is putting the 3/4” Woodslicer on a 14” Grizzly or similar? I love the 1/2” woodslicers but wouldn’t mind wider for resawing. Just always heard the 14” clone saws can’t tension 3/4” properly without possible warping of the frame…

-- Optimists are usually disappointed. Pessimists are either right or pleasantly surprised. I tend to be a disappointed pessimist.

View Ken90712's profile

Ken90712

14500 posts in 1687 days


#9 posted 376 days ago

I have had nothing but great service from them as well. Glad to see there still keeping the high standard going.

-- Ken, "Everyday above ground is a good day!"

View JeremyPringle's profile

JeremyPringle

272 posts in 972 days


#10 posted 375 days ago

I was in Atlanta for a business trip a few weeks ago, first stop after getting off the airplane? Highland! Those guys were awesome, I had a lot of fun talking to them all and what a cool store.

View Jorge G.'s profile

Jorge G.

1476 posts in 973 days


#11 posted 375 days ago

I buy exclusively from them. I used to go with LV but their shipping has gotten out of hand. Woodcraft is also good to deal with, although when I bought my Earlex sprayer I had a problem with the gun and the tech who spoke to me not only sounded a bit put out, but treated me like I was a moron. Nevertheless they came through and replaced the gun.

-- "It is what you do with what you know that matters" - James Krenov

View NormG's profile

NormG

3609 posts in 1502 days


#12 posted 374 days ago

Also saved you on making a subsequent order for the 1/2” blade, great service

-- Norman

View Luke's profile

Luke

521 posts in 1792 days


#13 posted 374 days ago

We must keep in mind that service of this caliber is quite difficult and expensive to do. I would not expect this kind of service from any company in the world. In fact I wouldn’t even call it good service. Someone must have had a hunch and made the call of their own accord. I know the guys down there so I’m wondering who it could have been. I assume that lots of woodworkers out there would order two bandsaw blades at the same time? I just broke a blade on mine the other day and it was fairly new, so having another ready to go would have been great! Glad you got the right item! Highland is the best woodworking store.

-- LAS, http://www.abettersign.com

View RockyTopScott's profile

RockyTopScott

1073 posts in 1976 days


#14 posted 373 days ago

I dropped in there several weeks ago traveling thru Atlanta.

Very nice and helpful people.

What a great candy shop they have there.

-- “When you want to help people, you tell them the truth. When you want to help yourself, you tell them what they want to hear.” ― Thomas Sowell

View Surfside's profile

Surfside

2882 posts in 672 days


#15 posted 370 days ago

That’s a good business with them. I have an online supplier too who do few follow up calls ,just checking if my blades are working fine. Thanks for sharing.

-- "someone has to be wounded for others to be saved, someone has to sacrifice for others to feel happiness, someone has to die so others could live"

Have your say...

You must be signed in to post the comments.

DISCLAIMER: Any posts on LJ are posted by individuals acting in their own right and do not necessarily reflect the views of LJ. LJ will not be held liable for the actions of any user.

Latest Projects | Latest Blog Entries | Latest Forum Topics

HomeRefurbers.com

Latest Projects | Latest Blog Entries | Latest Forum Topics

GardenTenders.com :: gardening showcase