|Review by tme4tls||posted 01-31-2013 02:35 AM||3598 views||0 times favorited||29 comments|
I have been having trouble breathing this winter while the shop has had the doors and windows closed. Normally, two large drum fans keep a good volume of air going in and out which keeps the dust down. Works well for the warmer months but in the colder months when I have the heat on the dust gets to be a bit much. I thought about an air filter but never got around to ordering one.
So, I decided to order a Grizzly G9965 air filter for the shop since they claimed it would change the air in a 20’ x 20’ shop 26 times per hour. My shop is 36×40 so the filter should do well. Pretty good I thought. And I also ordered a washable filter for it so cleaning would be easier. Sounded like a good idea at the time. After all, I have bought 11 other Grizzly tools and have been satisfied with their quality so I believed something as simple as an air filter would be a no brainer.
So the big truck stopped by today and dropped off the 78 pound box. I opened the box, read the instruction manual, plugged it in and turned on the switch. Nothing! No air! Just the hum of the motor. Something isn’t right. So I removed the two filters and found that the squirrel cage motor wasn’t attached to the motor housing and was laying loose. The squirrel cage was laying in the housing and it wouldn’t turn. All the hardware was laying on the bottom of the case and if I counted right, some is still missing. Looks like a 5 pm assembly, the assembler simply tossed in parts at quitting time and sent it on its merry way.
So I called Grizzly and asked for a replacement. Once they receive the filter and inspect it, then a new one will be sent out. Means a two to three week wait which I am not willing to do. Then I requested a partial refund since I would have to totally disassemble the filter, finish the assembly then put it back together. No, can’t do that! So I told them I wanted a RA # and a full refund. The CS rep was kind enough to tell me I wouldn’t have to pay the 10% restocking fee since it was defective. Then I told them I wanted a refund for the freight since it was totally worthless when received. We’ll see what happens there.
Then I remembered I ordered a washable inner filter as an after thought a few days later. I cancelled that also. I have return labels in hand, UPS freight has been called and a pick up scheduled for tomorrow. UPS ground is supposed to deliver the inner filter tomorrow and it will go out the door with a return label as quickly as it will come it.
So the air filter is back in the original box, ready to go and I believe this will be the last Grizzly tool I will purchase mostly because of the poor excuse for quality and some because of the poor concern shown by the CS rep.
BTW I bought a Jet air filter this afternoon.