|Review by Grumpymike||posted 01-17-2013 11:17 PM||4549 views||0 times favorited||65 comments|
I purchased a Ricon 10-325 bandsaw on November 23, 2011 And let me say that I was in hog heaven; however today I discovered that one of the guide bearings was frozen, and I called Ricon Tech Support to request a new bearing under the five year warranty. I was also informed that my saw was not under warranty.
The Tech Support Specialest I spoke with was a very well mannered and patient young fellow named Jarred, he informed me that these bearings “are a ‘consume-able’ part and not covered under the warranty”.
With that statement I questioned the fact that bearings are not covered under the warranty? and gave examples of motor bearings and drive wheel bearings etc.
Again I questioned the other bearings and his answer was “if the motor blew up we would replace it.” so I asked if the bearing on the motor shaft went bad? ... No real answer to this.
I feel that the guide bearings are an integral part of the machine, and should be covered under the warranty; and as they are not specified in the exemptions (“Blades, drill bits, sanding discs or belts”) of the warranty statement.
So here is the bottom line, The guide bearings are $21.99 plus shipping for a package of six; quite affordable, but should have been warranteed in my opinion.
Ricon will worm their way out of honoring their warranty any way they can, this is shown by the statement that my one year two month old band saw is not in warranty. Ricon’s 5 year Warranty is a farce.
Let the buyer beware … And don’t listen to the sales hype in the store.
-- Grumpy old guy, and lookin' good Doin' it. ... Surprise Az.