|Review by NormG||posted 12-05-2012 11:50 PM||2411 views||1 time favorited||10 comments|
Wife purchased an additional smoke detector and Carbon Monoxide Detector today, which required me to get out the drill.
I received this as a gift last year after my prior drill of 10 years died. I really do not need much more than this as I really do not have a need. So it meets my needs. It is comfortable to hold and use, the battery life is very good, as is the ability to perform as a drill and driver and general uses as a flap sander, wire wheel distress-er etc . I use it in the shop and other places as needed. My kids even used as a weapon one day I believe playing Star Wars. Has proven to be very dependable for a 12 volt tool.
I went to use it to drill those holes today. Put the drill bit in tighten it up, the Chuck turned a couple of turns and then stopped, I put the backup battery in and the same thing happened. I just used this drill a few days ago and charged one of the Batteries. I get my electric drill, mount the detectors. I then put one the the batteries in the charger. Both lights flash on the charger, advising the battery is bad. The same thing for the backup battery.
I check the Ryobi site for any information about this happenings and I Google to see if there is a resolution I can perform – Nothing. I try to contact someone at Ryobi customer service, no assistance there.
Depending on where you obtain these batteries they range from $40 to $60 a piece. I looking at buying a new drill for what batteries will cost plus a little more cash. But I need a battery powered drill.
Home Depot is just down the street, so I go there. For whatever reason, I take one of the batteries with me (One+12V CB120L). They have a whole shelf of them for $35 plus tax, I can purchase an 18v for $99.00 on sale. The tool area employee asked if I needed any assistance. I explain my situation. He hands me one of the new batteries and recommends I go speak with Customer Service to see if the is anything they can do.
They are a couple of people in front of me and I think just going to purchase that $99 drill. But then it is my turn. I explain my situation, that since it was a gift I do not have the receipt and this is what happens. The reps name was Gil. Gil calls the tool manager and explains my situation. I am resolved to purchase that new drill.
To my surprise, the tool manager approves a CRD, not for one battery but for both. I leave with one battery and was advised just to bring the other one in and it would be replaced at that time. Well I go home get the other battery before there is a change in the answer and leave with the additional new battery. That was it, I have 2 new batteries, one has been charged and is already in the drill, performing well.
Home Depot could have just told me no and/or just one battery, but they did not. It was a good visit to Home Depot.
Even though there was a battery issue times 2 at the same time. I gave the tool 5 stars because of the way Home Depot handled the situation.
-- Norman - I never never make a mistake, I just change the design.