|Review by Tennessee||posted 10-17-2012 06:25 PM||2611 views||0 times favorited||4 comments|
From reviews on this site of the Haltbar Sagen blades, I thought I might try out some for my Grizzly G0513.
I ordered two 1/2” 101 Flexback series, 131.5” long, 4 TPI, and I also ordered two of their 201 Hardback series, a 1/2” 4TPI and a 3/8” 6TPI.
I completed the order online, and in three days, two boxes appeared on my front porch, each containing one 201 series Haltbar, with the proper label on the side of the box describing the model, length, width, and TPI. Inside each box was one blade, with a full packing slip showing both the 101 series blades and 201 series blades. My account confirmed that they had charged me for four blades. There was a yellow packing slip in each box showing one blade, and a full packing slip showing the whole order in each box.
Add 6 days…...
No 101 blades.
I called the 877 number listed on their website, and a young lady answered and found my order and tried to tell me there was two boxes sent, that my order was complete.
I had to argue a little with her to convince her that the 101 blades were never shipped. She agreed to put in a “work order e-mail”, and that I would get a copy by e-mail. This was to happen in an hour or so.
Go ahead about 30 hours…..
I also was given a 201 area code number to call rather than the free 877 number. I called the 201 number twice today, and got her voice mail, so I again called the 877 number to see if anyone else could tell me what was happening.
She answered the 877 phone number immediately, and I told her I was the guy who called the day before, and wanted to know where was the e-mail, and more importantly, were the blades on the way?
She admitted that the 101 blades were on backorder, and they should ship three days from me writing this. We’ll see. It would appear that if you buy a blade that they keep in stock, as the 201’s appeared to be, with their premade boxes, good to go.
If you order something that is “custom made”, as their website claims they do so well, you might wait a while…
Unless these blades are fabulous and worth every penny, I’ll probably start shopping again. Price is right, but no blade delivered is worth nothing.
-- Paul, Tennessee, http://www.tsunamiguitars.com