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Saw-Stop customer service

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Review by Cole Tallerman posted 09-14-2012 02:22 AM 3811 views 1 time favorited 14 comments Add to Favorites Watch
Saw-Stop customer service No-picture-s No-picture-s Click the pictures to enlarge them

As you may know, i’m building a 12” jointer. I needed a multi-ribbed v-belt so i called saw stop asking if i could buy that part from my table saw, for my jointer. The guy asked me my name and when he saw that i had a sawstop he said he would send it for free! I also asked if they can sharpen their own blades, (I like the one it came with) and he just sent me another one of those for free as well! 23 hours later i am sitting here with a new and free belt and blade. Now that is some great customer service!




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Cole Tallerman

392 posts in 870 days



14 comments so far

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Grandpa

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#1 posted 09-14-2012 02:34 AM

Won your heart right there! good for them

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doordude

1085 posts in 1668 days


#2 posted 09-14-2012 02:46 AM

nice to know of great service.

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lab7654

252 posts in 932 days


#3 posted 09-14-2012 02:50 AM

Wow, that really is something a company should be proud of these days. Customer relations are important, and it looks like SawStop has it nailed. I suppose that’s the package deal you get with the premium you pay for their machines.

-- Tristin King -- When in doubt, sand it.

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Ken90712

15078 posts in 1874 days


#4 posted 09-14-2012 09:26 AM

Nice to hear, good for you! Always a good feeling when a company is good to it’s customers!

-- Ken, "Everyday above ground is a good day!"

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woodmaker

266 posts in 1377 days


#5 posted 09-14-2012 07:06 PM

That was awesome! Doesn’t happen enough these days.
I’ve had similar luck with Grizzly (so far)

-- Mike

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fito

33 posts in 2106 days


#6 posted 09-14-2012 07:25 PM

Very good, i have a question, is that cutterhead from a lunch box planer, you know what you give me a great idea, i have a dewalt 735 cutterhead because i put a byrd head and i going to built a 13 inch jointer, it that a difficult task?. Thanks. and i would like to see this project complete. again great job.

-- I Just Love Working With Wood.

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Domer

248 posts in 2052 days


#7 posted 09-14-2012 07:53 PM

I also own a SawStop Industrial; I had a few issues when I first bought the saw. Their customer service was great.

I was missing a couple of small parts and they sent them to me right away and did not ask any questions.

My son wired the 220 plug in cord and was a little unclear about the directions. The customer service rep walked him through it.

I asked all of the tool shops in the city who had the best customer service on table saws and they all said SawStop.

Domer

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JimmyJam

31 posts in 1165 days


#8 posted 09-14-2012 08:31 PM

I agree, SawStop has great customer service. I bought a used contractor model and have had it for a few years. The switch went out on it, and they sent me a new one free of charge even though it was out of warranty.

Oh and BTW, while the switch was out, I was able to make another switch and wired it inline with the motor and it worked fine, just the flesh detection system would not be working as their is no cable going to the brake.

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canoe911

54 posts in 903 days


#9 posted 09-15-2012 06:36 AM

I am very happy to hear this review. I am looking at getting a table saw and $2000 is way at the top of my price range. SawStop has one thing that gets me all thinking that it is the true way to go, Safety. My little girl, teenager so not too little, wants to learn more in my shop. So this is just one more thing to push me to the store.
Thanks, Canoe
Oh yeah it makes my wife loosen the purse strings a little too. So thanks for that too. :-)

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jcees

948 posts in 2484 days


#10 posted 09-16-2012 12:05 AM

Don’t you just love American companies? Woohoo!

-- When one tugs at a single thing in nature, he finds it attached to the rest of the world. -- John Muir

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a1Jim

112295 posts in 2263 days


#11 posted 09-16-2012 12:36 AM

Great news ,a quality saw deserves quality customer service .

-- http://artisticwoodstudio.com Custom furniture

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Ryan Haasen

362 posts in 1086 days


#12 posted 09-16-2012 04:00 AM

That jointer looks like it coming along great Cole!

-- Ryan

View Cole Tallerman's profile

Cole Tallerman

392 posts in 870 days


#13 posted 09-16-2012 12:20 PM

Ryan- thats not mine! although mine is coming along pretty well. I will be taking pictures today and posting them tonight in my blog!000.

View NormG's profile

NormG

4254 posts in 1689 days


#14 posted 09-16-2012 09:18 PM

Glad to hear they are so helpful

-- Norman

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