|Review by foleyinmaine||posted 06-13-2012 10:12 AM||4547 views||0 times favorited||20 comments|
I purchased this router set about 2 months ago and it has performed as I expect any tool with Bosch’s name on it to perform: perfectly. What I didn’t expect, is just how beautifully finished this router is. This tool belongs in art museums to represent the epitome of modern industrial design. Everything about this router, including the case it comes in, suggests that the people who designed and built it cared about it, and that makes you care about it and the work you do with it. I haven’t felt this way about a tool since I bought my first set of fine Swiss chisels thirty years ago.
Last Friday I went to use my new PC dovetail jig and came to the realization that I needed an adapter to use the guide bushings with the Bosch router. I checked the web, and no one seemed to have this adapter in stock. I emailed Bosch service on Friday afternoon, and on Tuesday morning got a phone call from a Bosch service rep who apologized for my trouble and said that if I’d give her my address she would send the part out at no charge. She could have taken my order for an adapter, or told me who had one in stock, but instead, she realized that I was unable to use over $350 worth of tools because of a $10 adapter and sent one no charge. I think it’s not necessary to tell you how this service response reinforced my favorable opinion of Bosch. My only regret is that I didn’t wait for Bosch’s latest version of this router set that features the trigger in the handles and LEDs illuminating the workpiece at the bit.