|Review by Chris||posted 01-02-2012 08:00 PM||5114 views||0 times favorited||3 comments|
I have owned this drill press for about a year and everything was spot on right out of the box. The laser was perfectly aligned and I love the work light. The over sized table is great for woodworking especially as compared to the normal DP’s intended for metal working. It also appears to have plenty of power for my needs.
All was going well until 2 days before this past Christmas when the motor would not start nor the work light or laser turn on. I was leaving town for a few days and did not address the issue until today. I would have knocked a star off the review but the OUTSTANDING customer server at Jet earned it back. I spent approximately 5 minutes on the phone with the technician during which he asked the normal questions such as did you try a different power source. Many times with other companies this is done with a near condescending attitude; not these folks. They where professional and courteous… Very personable. Within those 5 minutes he decided I needed a new controller board, verified my address and purchase info and had the part ready to ship out to me.
-- "Everything that is great and inspiring is created by the individual who labors in freedom" -- Albert Einstein