|Review by Kirko||posted 12-31-2011 01:41 PM||6032 views||0 times favorited||26 comments|
I was initially happy with the product until I noticed the cardboard drum had collapsed, since then my experience with Lisa Barone and customer service for Oneida has been very disappointing. After being told the cardboard drum should not have collapsed they refused to replace it. I purchased the steel replacement drum and lid early in November, I did not receive it, 2 weeks later when I contacted Ms. Barone she told me it will ship out that day and gave me an incorrect tracking number. A month after that I found out UPS had damaged it and returned it to Oneida. Rather than send me another one immediately they are investigating the situation. In the mean time I had to go without vital equipment during my bust season.
-- Tool making Bi-ped