|Review by Indiana_Parrothead||posted 12-13-2011 08:19 PM||6939 views||0 times favorited||18 comments|
I did receive the chisels in January and have been using them now for about a year and could not be more happy with them. When I got them they were very sharp right out of the box, but I lapped the backs and sharpened them anyway. The backs were very flat and it did not take many passes over the stones to have a mirror finish on them. The two larger chisels both had a small nick on the bevel the same distance from the edge. It took a little honing to get them out as these are very hard steel. The only thing that I could think of was that the grinding stones that Lie Nielson used has this small nick in it and once it got to the smaller size it didn’t hit where the nick was.
I started using them to clean up some mortises in some quarter sawn white oak. I had 16 mortises to cleanup and they performed great and were still sharp afterwards. I was able to use them many more times before having to touch up the edge and that only took a few passes on the 8000 grit stone. I am very happy with the chisels and probably jumped the gun a little when I wrote my earlier post about being disappointed about the delay. every tool that I have gotten from Lie Nielson has been great and I continue to do business with them having resently purchased the medium shoulder plane.
I have a set of Two Cherries bevel edge chisels that I really like but I have them sharpend at 25 degrees for pairing, this causes the edge not to last very long and they have to be resharpened after every use, sometimes in the middle of a project. I plan on returning them back to a 30 degree angle and use for “chopping” and needed a set that I can use of pairing, slicing, etc. I looking around at the options I decided on good ole’ American made Lie-Nielson 0-1 tool steel bevel edge socket chisels. I decided on them based on the quality of the tools that I already own from Lie-Nielson, (low angle block plane, large scraper plane, dovetail saw, dowel plate). I wanted the 0-1 also to be able to sharpen to the 25 degree. I ordered the 5 piece set along with the leather tool roll, a dovetail marker, two replacement plane blades for some old Stanley planes and a tee shirt on Nov 19th, the chisels were to be a Christmas present for me from my wife,(she never knows what to get so I just make it easier on her).
On Sunday Nov 20th I received an email from them stating that the chisels and the dovetail marker were on back ordered and should be sent out with in the next two weeks. I thought what good customer service to send out an email on a Sunday. I did receive everything but the chisels less than a week later. About a week later I called to give them a new credit card number to use, (my old one somehow got hacked and I had to get a new card but that is another story). When I talked to them I was told that they should be available for shipment by Dec 10th. It was a little more than the two weeks that I was told before but that was fine I would still get them before Christmas.
I kept checking my credit card statement to see if they had been charged yet and would be expecting a email with shipping information soon. I called today to check on them and was told that there was problems with manufacturing and that the next production run was not scheduled until the middle of January.
I will probably not cancel my order and wait until the end of January before I receive them. By then it will have been over two months, that is a little long to have to wait on a set of chisels that should be an off the shelf item.
I understand that Lie-Nielson is a small shop and make all of the items by hand, but needs to be a little more proactive on their website. If an item is not available they need to state that and not let you order before telling you. Also they started out good by sending the email the next day, but then never followed up any more. After the production date in December had come and gone they should have notified people that had ordered them that they would not be sent out in December.
I know that some of you will think that this is petty and others of you will understand wanting to get a new tool as soon as possible. But when you are spending $340 on a set of 5 chisels you would expect a little bit better customer service. When I receive them and give them a try I will write up a review on how they perform.
-- We are the people our parents warned us about.