|Review by jeth||posted 12-01-2011 11:51 PM||2449 views||0 times favorited||9 comments|
Just wanting to give an enormous heads up to the folks at Woodcraft customer service dept. especially Sam ;) Not sure this is the right place to post but this doesn’t really come under any of the given forum topics and is a “review” of sorts so..
A few weeks back I placed an online order with Woodcraft to take advantage of the cut price on Woodriver planes, I ordered a No.4 and also a wood thread cutting kit.
They got back to me saying they couldn’t charge my card. I called the bank, was told my account was functioning fine and I must have given my details wrong. I checked the details back with Woodcraft, all seemed in order.
Another call, the bank say Woodcraft must have a problem. Several more calls with the bank and mails to WC and no change so I got WC to make a nominal charge to my account which passed after various attempts. so I told them to charge half and see if the transaction was limited by quantity, although the bank said mit wasn’t. (I had already lost faith in them by this point) This also passed after a number of attempts.
To cut a long story short 3 weeks and a lot of wasted time on the phone to the bank have passed and Woodcraft were still unable to process the other half of my payment.
So, Woodcraft have had an assistant there working almost full time to try and get my order through for a few weeks, always helpfu, human and friendly and in no way was I made to feel I was just causing them hassle. That is good customer service.
Then, I just heard from the girl who has been my contact through this, they are sending me the plane and cancelling the thread cutter… what I have paid so far doesn’t quite cover the plane at the now expired sale price, let alone the shipping to southern Mexico.
The bank have been unhelpful and useless, though it seems the problem is indeed theirs as I had some problems with other transactions. Woodcrafts gesture is quite incredible when they had no fault and no reason to sell me the plane at their cost and a reduced price… they could have just said, “sorry, we can’t keep trying to charge your card forever…”
So, Banco Santander Mexico…Zero, Woodcraft, Five Stars!!