| Review by 000 | posted 573 days ago | 1528 views | 0 times favorited | 7 comments |  |
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- Woodworkersworld.net Customer service Raves
- Brand: Woodworkersworld.net | Category: Router Accessories
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I ordered the wrong bits. DOH~!!
Yah I’m mathematically challenged or something, but when I called to see about correcting it Alan was more than helpful he even told me to hang on to the bits I have to return them in using a mailer He’ll provide and isn’t charging me postage and the error was all mine.
Lickedy split he even told me it’s going out today.
Can’t beat that for customer service.
Their pricing is good too.
-- When the moderator chooses sides, his site sucks.
7 comments so far
Bertha
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13111 posts in 860 days
#1 posted 573 days ago
Noted. I’m always looking for love.
-- My dad and I built a 65 chev pick up.I killed trannys in that thing for some reason-Hog
harrywho
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95 posts in 1399 days
#2 posted 573 days ago
I’ve had a positive experience with Alan also. Great customer service, and Whiteside; company, products and service is great too!
-- Harry, Indiana
lanwater
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2417 posts in 1101 days
#3 posted 573 days ago
It’s impressive.
I must mention rockler online customer service did similar thing.
Greg The Cajun Box Sculptor
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3765 posts in 1475 days
#4 posted 573 days ago
I buy from Alan frequently and have always been satisfied with seervice and whiteside quality.
-- Every step of any project should be considered your masterpiece if you want the finished product to reflect the quality of your work. http://www.FineArtBoxes.com
Ken90712
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12660 posts in 1355 days
#5 posted 572 days ago
Very nice!
-- Ken, "Everyday above ground is a good day!"
000
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3352 posts in 783 days
#6 posted 572 days ago
Well if I learned nothing else today it’s that UniCode Hearts don’t translate well on the LJ review titles
♥♥♥♥♥
That’s four hearts lets see if it translates
Yup it did but it wouldn’t do so in the title Odd Huh?
-- When the moderator chooses sides, his site sucks.
DHaden
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71 posts in 825 days
#7 posted 569 days ago
It is always nice to hear about good customer service. I work a second job in a call center fraud dept. which is an arm of the CS Dept. When I was in CS I had the power to make things right regardless of who was at fault, or fall back on Co. policy of all sales final. It pretty much came down to how I was treated, if they were honest and polite, as you were, I would go out of my way to make things right. If the caller was rude and overly demanding, tough, I cant fix stupid(or rude). I had callers that wanted to vent and that was fine, just don’t take it out on me. I would give them a minute or two to get it off their chest, then get down to what happened and how can I make it right. In the end they got what they gave.
-- Measure once, cut twice.
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